Error when re-installing software, "Feature transfer error. The parameter is incorrect." Stumped.

[JMG_47]

I'm trying to reinstall software that managers my Fujitsu S1500 scanner (ScanSnap Manager). I uninstalled first and then when trying to reinstall, it gets halfway through the install when a box pops up and say,

Feature transfer error.
Feature: ScanSnap Manager
Component: Driver
File:
Error: The parameter is incorrect."

I'm completely stumped and have looked around online and can't find a fix.

 

[Colif]

See if this helps

If this is a program; I would first download, install, and run the free edition of revo uninstaller; which should completely uninstall ALL of the program you are trying to install; including registry entries, etc. and then reboot; which will clear the system resources, etc. then try and install it again. Below is the link to revo uninstaller:

https://www.revouninstaller.com/revo_uninstaller_free_download.html#download

https://www.sevenforums.com/software/353628-installation-failing-i-keep-getting-feature-transfer-error.html

 

[JMG_47]

Thanks for the suggestion but ScanSnap isn't listed as an installed program.

 

[Colif]

Have you done a restart since removing it? If you haven't turned Fast Startup off, the only time the PC is actually off is during the restart command in Power options. Its always possible the file has been marked for deletion but is still on system until you do a restart.

 

[JMG_47]

I made that change, and restarted and then tried to reinstall and still got the same error message.

I've also tried CC cleaner and it looked like it deleted some registry files that were related to ScanSnap and it still won't install.

Someone on reddit's techsupport recommended that I run the scan of the computer (can't remember the program name) to see what registry files are created, and filtered them down to the program. That person recommended I back them up and start deleting the ones that were successfully installed. There were over 700. And I don't feel comfortable going in and deleting registry keys.

I'm really confused here and need my scanner. No idea why this would be giving me so much trouble when I just uninstalled via the Windows program and downloaded the latest version. I even dug out my old installation DVD that came with it and tried to install from there, no luck.

 

[JMG_47]

Just a followup, I got in touch with Fujitsu's tech support. I didn't have a lot of hope in that avenue because this scanner is 6 years old and I didn't know if they would provide current support. They were very helpful, but both Level 1 and Level 2 tech couldn't get it figured out and they tried multiple solutions.

So we just went with a workaround and download the scanner software for another one of their products (the iX500) and it installed and worked perfectly.

Thank you for your efforts!