I have an HP Elite USB C dock (X7W54UT#ABA ) that I got refurbished from HP Business Outlet a few years back and it's been working fine, except recently I noticed that it will crash every time I try to use a virtual background on Zoom. I believe I've narrowed the problem down to the dock, as I am able to use virtual backgrounds on my laptop when it's undocked, and I'm also able to use them if I use my smaller HDMI travel dock connected to my second monitor. If I am connected to the C Dock, though, as soon as I turn a virtual background on, the computer will disconnect from all external monitors and will not reconnect until I turn it off. I can actually hear a clicking sound as the laptop tries to reconnect to the monitors, but will not. Turn the virtual backgrounds off and it reconnects fine.
I'm wondering if anyone has any ideas as to what may be causing this as I'd like to ensure if I replace the dock that I get one that will be able to handle virtual backgrounds.
My computer is an HP Elitebook 1030x360 G2 with an Intel i5 7th generation processor, 3.60 GHz and 16 GB of RAM (64-bit system), and I'm running Windows 10.
I'm wondering if anyone has any ideas as to what may be causing this as I'd like to ensure if I replace the dock that I get one that will be able to handle virtual backgrounds.
My computer is an HP Elitebook 1030x360 G2 with an Intel i5 7th generation processor, 3.60 GHz and 16 GB of RAM (64-bit system), and I'm running Windows 10.