Recent content by Avast-Team

  1. Avast-Team

    Question Malware or Virus when running Chrome

    We're glad to hear it doesn't happen in our Secure Browser, but would like to learn more about what you're seeing in your regular Chrome browser. What kind of content or what site is listed in the suspicious tabs? It may be another program installed on her laptop that's either updating and...
  2. Avast-Team

    [SOLVED] Virus on computer and antivirus isn't detecting it! Please help!

    Thanks for the update! We're glad you found the root cause. If it had ended up being due to the software your cousin installed, our software wouldn't have seen it as a virus since your cousin would have given it permission to be on your computer. -Avast Team
  3. Avast-Team

    I can't get rid of the Avast popup trying to sell me upgrades

    Hi -- first of all, thanks for using Avast! We'd like to help. Is there any way that you can provide us with a screenshot of the popup and what it looks like? We can go from there to determine if this is behaving like it should. Also, can you tell us which OS you are using? Are you on an...
  4. Avast-Team

    Facebook causing Chrome to "drop internet" ?

    UPDATE: The issue has been resolved and the update should be delivered to users shortly (if not already!) Thank you everyone for your patience and support.
  5. Avast-Team

    Need Help with RANSOMWARE

    I agree with the other comments here that in the future, to implement a backup strategy for your most important files. Another thing to consider would be to install security software (disclaimer: at Avast we provide antivirus software). One thing to remember is that modern antivirus is that it...
  6. Avast-Team

    Getting pop ups of virus

    Based on the location of these, can you make any connection to legitimate software that you are actively using? That would explain why it keeps "coming back" even though you are deleting the files. On the flipside, based on the detection you shared, it's highly likely that this is indeed a form...
  7. Avast-Team

    I have a VPN and Google security keeps blocking my logon how can I change the google security setting so allow access.

    This is a problem that will come up anytime you are changing IP's often on a VPN, especially if you are changing from country to country. This is a red flag in terms of security, for example, your credentials were harvested and sold on the dark web and someone from another country is attempting...
  8. Avast-Team

    Banned from Avast Forum

    avik.bara -- The most likely reason for this is that the IP you are on has been banned for some reason (i.e., excessive spam or malicious activity) which is unfortunately a reality on any forum. Are you using a VPN? It sounds like you are not using SecureLine VPN, but how about any other...
  9. Avast-Team

    Is avast good as an antivirus and/or anti malware for Apple Mac computers?

    Well, we can't tell you which is "best" as that is up to only you! But, we would love it if you tried out Avast for Mac. (In fact, we have a free antivirus for Mac, which you can upgrade for more features if you like.) Mac Security can protect you against a variety of threats, including...
  10. Avast-Team

    Avast Internet Security or Eset NOD32 Internet Security?

    Hey, thanks for reaching out. First of all, we really appreciate your support and hope you decide to stick with Avast! In regards to the popups, this is very easy to control through Settings -> Popups, simply uncheck the box for other product offers and you're all set. Since you have an...
  11. Avast-Team

    Anti malware and windows defender enough?

    geofelt bring up some good points! From our perspective, Avast works hard to not only detect "known" threats but also to detect threats in the wild, and there's several ways we do this. For example, CyberCapture analyzes unknown files leveraging our AI on the back end to "stop" a potentially...