Recent content by EVGA_ChrisB

Hi jpsulisz, I can confirm that this is abnormal and I recommend exchanging the unit with the store or contacting our support for help with a replacement.

Hi, I can confirm that this is normal behavior and that the twitching is there as the fan does have standby voltage and this can sometimes cause the fan to move very slightly.

Hi Roborun, I can confirm that the connector that you have pictured is the 6+2 VGA connector and that you should not have any issues with fitting the connector. Please do not hesitate to let us know if you should need further help and I am very sorry for any confusion. Support@evga.com

I am showing that he did find a solution to his issue and thank you once again for being a EVGA customer and for your feedback.

EVGA is here to help if anyone is having trouble with their product. Please feel free to contact me directly if you are in need of support? ChrisB@EVGA.com Please also keep in mind that we do offer 24 hour phone support at 1-888-881-3842 Option 1 or by email at Support@evga.com.

I can confirm that SBMtromLA has provided the information that I would have offered, but just a quick recap for you. 1. The EVGA Graphics card needs to be purchased new from an authorized EVGA re-seller. 2. The product needs to be registered at EVGA.com within 14 days of the purchase or have a...

Hi, Please understand that the GTX 980 ACX 2.0 does not have the design linked in your post, even though I do not see a problem with the use of two main 8mm and one accessory 6mm pipe. I have included a review below on the EVGA GTX 980 series ACX 2.0 card so that you can see how the design is...

I have read this thread and I would have to disagree with the fact that the EVGA GTX 980 SC ACX 2.0 cooler is lacking. Can you please explain how you did come to this conclusion? I understand that everyone has a preference, but if you do prefer quality and support then I do recommend our products.

Dear new2019, I can confirm that the problem is not just that the CPU pin was damaged prior to being received by EVGA, but also that the motherboards circuit board was accidentally dropped and physically damaged prior to being shipped to EVGA as you had told us through email. I can confirm...

Hi cowboydude99, Please rest assured that coil whine is not at all common with the EVGA GTX 970 card, but if you should receive a EVGA GTX 970 card with coil whine then we are here to help with fast warranty exchange options at no costs to you. I would also like to mention that we are now...

Dear KRY_, I am sorry to hear that you have decided against the EVGA model. I would still like to answer your question for anyone that is reading this thread. KRY_ - "They've said they're going to fix it through a BIOS update, but can you even update the GPU BIOS? How will people who already...

Dear 17seconds, Thank you for you post as I can confirm that the GTX 970 heatsink is in no way defective and is working as it was designed to and our official response to any concerns is posted on the EVGA Forums at: http://forums.evga.com/FindPost/2220695. We have also released a new program...