Recent content by Jacobfinn123

I already had a tech come out and in about 5 minutes he decided he needs to make a maintenance request and that the issue is coming from the tap. I'm not really sure I understand what you mean by the "common room". On the other side of the wall the modem is my neighbor's apartment and the other...

No it's plugged into the one coax cable in my apartment. Just my PC is connected to the modem. That is the correct modem. It's a cable connection not DSL. Its not plugged into the telephone slot. I don't have a landline. Already tried swapping all ports, doesn't make a difference.

Oh yea the 98% is definitely not correct, not sure what its referring to. I talked to a cox tech in my area and they looked at my node and said my neighbor wasn't having the same issue. I'm not really sure how to do this, there is only one coax cable outlet in my apartment. Would I need to take...

It's connected with coax. I am using a wired connection. It's cox's commscope (formerly arris) pw7 modem. Brand: ARRIS Model: TG4482A

If you mean the outlet, the modem's outlet is directly next to the coax cable outlet. I already had the ISP replace the lines without fixing the issue and I myself have tried replacing all hardware, modem, coax cable, and ethernet. I don't think ping plotter is inaccurate because when I am...

I had perfect internet for about a year, then slowly I started getting packet loss. Now for about a year I have been dealing with it. I have tried replacing my modem, my ethernet cable, and the coax cable, and the ISP company (Cox) even replaced the lines. I've been dealing with this for over a...