Recent content by jenvander

Same! I've never had a USB port do that before. It was surprising and unsettling. I'm worried that it is intermittent. Don't want to fry any more things, especially things like my Blue Yeti mic...

Easier than I thought, thanks! It's been a looooooong time since I did much with hardware or OS/device driver level stuff. So much has changed. My career sent me further up the stack with every passing year.

Something else occurred to me! Alienware has this Alienware Command Center application that is capable of modifying hardware settings, including pushing them beyond normal operating parameters, such as overclocking. I wonder, could software like that, if it had issues, possibly cause symptoms...

Yes, with nothing plugged into any USB ports on battery power, it does the BSOD. I looked inside with a bright flash light, there is no debris, no bent or missing pins. The battery was replaced on this a few months ago, could it be the problem? Dell wants me to reinstall the entire OS. It...

Dell support updated firmware to the latest yesterday and confirmed it. Bear with me, I have never installed chipset drivers :sweatsmile: Is there a good how-to guide for that? Also, thank you for the welcome and for the reponse! I also suspect a hardware issue. It's getting the onsite support...

Hello! While I am a software engineer, this is definitely not my area, so any help you can give is much appreciated! I'm going to give as much detail as I can here, but if you need more details, let me know. I'm not sure how much of this is related or separate problems. Laptop: Alienware m17 R5...