Recent content by LewisCurle

So Liz, I have swapped pc again with my brother this time. I have a gaming laptop at mine and this laptop is doing the exact same thing. My pc at my brothers has worked perfectly fine for 2 days. I am very unsure on what to do now, the way I see it it doesn’t matter what pc or laptop or...

So my set up originally was on the powerline adapters, then the problem started so I ran an Ethernet cable through my house. So I just have a cat6 through to my pc. The problem also happens when im on my wireless connection. A thing to note it i m sure it happened when I was connected to a 4g...

I have just checked this and this is already off! But thanks for ruling one more thing out <3

So on my new connection i have 700mbs download, its full fibre and the company is called Grain connect. This company have there own network with new lines and everything, it has nothing to do with BT as far as i know. The router only ever resets itself when im on my pc doing online things, my...

So update, the new supplier has not fixed my internet. When i go into a discord call or play an online game the exact same issue occurs. I am very disheartened at this point and have no idea what to try. The only thing i can can think of is my friends pc was full of malware after being at my...

Hi Liz I didn’t expect to see any more comments on the forum so thanks for getting in touch, so I have been through the smart hub manager many times and on my end as far as I can tell access control at my end it totally turned off. I have been in a battle with BT for 14 weeks now and and just...

Do you have any other suggestions? Im sorry to ask but i really dont know what else to try. Thanks

So i tried the install over the c drive and then scanned it with malwarebytes and mcafee. They have both said that all the files are safe and clear. However the problem is still persisting when i go online and play games or talk on discord. Is there any other reason as to why this could happen...

I never actually formed the C: drive i just did my external hard drives and reset my PC thinking it would do it all. If i wipe the C: drive, how will i reinstall windows if i wipe the C: drive? I also ran glasswire to see what files are popping up. When my internet crashed the file "NT Kernel &...

Yeah so i got wire shark installed and i dont really know what im looking at, but i cant even read the things that are scrolling up. Seems like i have a lot of traffic. I assume this has to do with malware in my system? The only thing i didnt totally clean out for sure on my pc is my windows C...

So I have wiped and reformatted my two extra hardrives, but I didn’t do my main windows c drive. I just factory reset it assuming this would do the same? But I managed to install my games and discord again but when I played a game it made the router do a reset again. I am not sure that I even...

Alright ill do that when i get home, i have done a reset on my pc in the past few weeks but it was just on the C:: windows drive and not my extra memory devices. So i will try and clear out all those drives. Thanks very much for your advice and ill let you know how it goes! Lewis

First of all thanks for getting back to me. So in my house we only have our phones, tvs, chromecast and the google mini connected other than my pc. Can these things even get malware on them? It only ever goes off when my pc is connected. Im pretty sure my PC is on public already but i will check...

So i have been having an internet problem that seems to be linked to my PC. Its been going on for a bout 10 weeks now and im going to start from the beginning so i can get as much information across as possible so hopefully some of you geniuses can help me. I moved into my new house and got BT...