Recent content by thejudge0081

OK, to wrap this up: A senior analyst in their resolution group contacted me last night. With my symptoms and troubleshooting, he thought it was the iGPU, without me first saying that's what I thought. Regardless, his plan is to send me another replacement computer. After 3 months, they want...

Interesting - the monitor is a NEC spectraview ii wide gamut monitor, connected to the dell dock with a DVI cable. I wonder if it uses the discrete GPU because 1- it's docked with AC power, and/or 2- the monitor is a bit advanced for the iGPU. Dell is currently suggesting they think it's a...

Then again, I still don't understand why everything works fine on an external monitor...

I agree. I think we have narrowed diagnosis down as far as we can go. All 4 of the motherboards I have had so far have had different problems. The first simply melted down. The second would not interface with the dock completely. The third wouldn't recognize the discrete GPU. The 4th, the...

Unfortunately, this IS a replacement laptop. There were 3 motherboard replacements on the first system. I'm 90% sure the newest motherboard on the system I sent back was bad too. I have been assured that this has escalated for a senior technical tech. Yippee... This saga is now 3 months...

Update - 14 hours into the test, nearing the end of pass #3. No errors. If the ram tests continue to find no errors, it may be fun trying to convince Dell that it's the iGPU. I think Dell thought I was going to go away last night when I told them the problem was gone after disabling...

In this case, if they had bothered to push the power button before shipping the computer out, they would have seen the problem on the very first windows screen - the one that asks you what language / time zone.

I have been talking to Dell tech support for 3 months, since I purchased a Precision M4800 in November. They have since replaced the motherboard 3 times, the graphics card once, and wiped the hard drive 3 times. With the problems still not solved, they replaced the system. But... On the new...

To clarify about the bad Ethernet connection, it worked fine when plugged directly into the laptop. It did not work when plugged into the Dell dock. Long story short, the diagnosis was the motherboard. Being a Dell build, I was up to date on Dell drivers. Not sure who manufactured the board...

OK, thanks - I'll give it a go. Back story - I've owned the thing for 2 months. It's at Dell for it's 3rd warranty repair since I've owned it. The first was a motherboard melt down. I did a clean install of Win10 after that, but the Ethernet connection didn't work on the new motherboard...

I've seen a number of previous threads on this subject, but they don't quite give me the answer I need, so apologies for yet another thread on this topic... I am about to do a clean install of Windows 10 on a Dell. Dell recommends an order for installing drivers, but I know that Windows update...

Final update: the solution was a bit simpler than this, but I think spending time in the research was right for me. This was the perfect time to get my new computer setup exactly like I wanted. Since Windows now accepts Windows 7, 8, and 8.1 product keys, and/or because I had previously...

Closing the loop on this: this is solved. I didn't need to download drivers, so steps 2-5 above worked fine. If I could pick my own response as the solution to make this green, I would. There are lots of great articles and posts on this website, which were very helpful. Thanks folks!