Recent content by todafoa

OK so after some months with no problem, a similar problem has manifested the last several months. While on video meetings, I'll lose audio from them while they're speaking for several seconds. The period seems to be about every 1-1/2 minutes I'll lose 8 seconds from them. Nobody else hears...

Thanks for all the info. I ended up following some connection error prompts in my phone, which led me to unplugging the WiFi for 10 seconds then plugging it back in (though I've done this many times already), and then after reconnect I got an error from the Xfinity app telling me my modem was...

Can you explain why you need information posted here for full network and system specs, modem router make and model, ISP, WAN and LAN Port, Wifi Access Point, and Wireless network devices? That seems like too much identifying info... What I did before was run some commands on different Windows...

I've done this in the past and gotten almost nothing but resistance and blame from Comcast, including a $30 charge from a new tech after he found an issue but then lazily put on the exit form that it was a "customer education issue" - and Comcast refused to refund it. That's partly why I'm here...

This is an old repetitive story but it's happening again now at new place after 6 months of almost flawless internet connection and speed. The problem now is I've lost/forgotten the nuanced Windows command-line steps (ping? tracert?) I used to troubleshoot or prove to myself or Comcast Xfinity...

I've already described them. I don't know what else to say. I lose internet or WiFi for a few seconds randomly, sometimes seconds or minutes or hours apart. Sometimes a device's WiFi will just disconnect for several seconds and then reconnect. Every time I try a speed test when an app says I...

The modem log errors are not matching up with anything so far. I see random T3 timeouts. Lately, it seems to be on days and off days... typically now, when any problem happens, it's likely to happen a lot during the day. Today, I've had zero issues, and there's been several days like that. I...

I think I know enough about networking to be able to figure out a mismatch with some learning, I'd just rather not post IPs that could identify me even over the internet, you know? Some of these IPs are not private, and a lot of the output contains MAC addresses, which I know I shouldn't be...

Wouldn't that indicate a virus?! Here's my pingpath test (sorry that I'm masking IPs, I'm paranoid): C:\Users\Me>pathping 8.8.8.8 Tracing route to dns.google [8.8.8.8] over a maximum of 30 hops: 0 [my laptop].hsd1.[my state abbr].comcast.net. [192.168.0.16] [hop 0 IP] 1 192.168.0.1...

However, wouldn't a much higher count for WiFi to internet and back than WiFi to router and back be an indication that something is wrong with my WiFi as well?!

I did it to see if the problem was only happening with the WiFi connection from the computer to the router. Fair enough, they never need to know about my WiFi connection anyway. OK, so for packets: on wired, it shows router Lost 0 and internet Lost 13; on wireless, it shows router Lost 2 and...

@bill001g Is the info I left too much?

I didn't read the table to mean that if I have higher power I need higher SNR, or anything other than lower power needs higher SNR... it's obvious in the table. I was just stating that the later bullet point appears to contradict that, by saying there's a problem if SNR is greater than 30 or 33...

I can't tell how much time has passed in the Uncorrected column, but I found a good doc for modem spec ranges: https://motorolacable.com/whitepapers/cable-connection Everything else looks fine according to the docs except for 2 things, but the document appears to contradict itself on one of...

OMG I did the wired modem ping wrong 😆 I accidentally pinged to 8.8.8.8... so the Request Timed Out from that were due to Google. OK, so comparing almost an hour of logging, looks like the only Request Timed Outs I get are from the WiFi laptop's internet pings... all pings to the modem from...