Recent content by zahab7

Sigh. I figured that's what I was going to have to do. Thank you so much for your patience and help.

That's interesting. I can enter the folders under 'Service Plus' but they're just empty. I don't see any other folders that could have been my original account. My hard drive was encrypted with BitLocker. I did give them the recovery key - but I'm not sure if they ever used it. Could this have...

I see two folders: one is Public and the other is named Service Plus (the repair centre that cloned and backed up for me). Under Service Plus I see Documents, Downloads, Music, Pictures, Videos but these are all empty.

Hi, thanks. I do have a back up but I've been on the road living in a van for the last few months - it's the recent data that I need. Timing was pretty bad, I had bought the brand new external hard drive to do a back up before this happened. Is there a way for me to access the data before I...

Hi guys. My laptop (Dell XPS 13) won't boot - stop code critical process died. I didn't get a chance to back up and it wouldn't let me enter even in safe mode to do that. It's basically in a loop. The only option it gives me is to restore it. I took it to a repair center where they booted it...

Hi guys. This is an old thread but I'm hoping someone can help me. My laptop won't boot - stop code critical process died. I didn't get a chance to back up and it wouldn't let me enter even in safe mode to do that. I took it to a repair center where they booted it to an external Windows 10...