account verification

i have been trying to create a password and it's telling me that i need a special character and an alpha character in my password, what's the difference? I looked up what the difference is and i get the same results.

My mother's RCA Maven Pro tablet was stuck at the boot screen and I was only able to find one method to fix it, by performing a factory reset. I am now at the Account Verification screen where it says: When I enter in her account details, it repeatedly brings me back to the first page of the...