dropped packets

A friend of mine has had some serious internet issues while gaming the past couple months. He does have spectrum 500mbps (which hits a constant 498mbps in a speed test) and they have been to his home on multiple occasions and replaced the modem twice. He is connected via ethernet and I have...

Hey guys, I've been experiencing ping spikes and packet loss for about 2 years now and I'm at a loss for what to do. I have had countless tech visits and they always say we fixed the issue, I tell them no you didn't, they say my levels look good and their reading looks fine, then they try to...