hyperx cloud alpha s

I've tried every single solution regarding updating bios and drivers and even windows, it doesn't work unless i unplugged and re plugged the usb cable... anyone can help?

So i am confused which headset to buy , i was previously using the steel series siberia v2 Navi edition which i loved and they worked well for around 7 years, now my friend is saying hyper x is better than steel series so i am confused ,also is there any difference betwen Cloud alpha and Cloud...