keep files

Hi, I am trying to fix someone's laptop that keepscrashing. While booting it gives me the error of critikal process died. I have tried botting into safemode, sfc and other commands in cmd but nothing works. I can't go back to a restore point or backup. The laptop is a leneovo which had windows...

It has been a month since i purchased a good gaming laptop equiped with a i7 6700HQ and GTX 970M. So i know this laptop can support a lot of games really good like GTA, but when i play gta on recommended settings it runs at about 20 fps, even if i lower everything like quality and stuff it still...