trident 3

I'm not sure what information I need to provide. I have a Trident 3 9sh-444us I attempted to upgrade this device from 8gb total memory to 16 gb total memory. I used DMS Data Memory Systems 16GB DDR4-2400 PC4-19200 2048x64 CL17 1.2V 260 Pin SODIMM . Now obviously I wasn't on relying on the...