troubleshooting

Forum discussion tagged with troubleshooting.
  1. I

    Question New Build, everything seems fine then internet goes out and external drives disappear?

    I just built a new pc fresh Valid install of windows i boot in and everythings fine for about 5 or sometimes 30 mins then the internet would go out like a driver issue, updated all the drivers but also my external hardrives go offline as well, the drives were in my front usb ports
  2. ZeonZenes

    Question Brand New PC randomly restarts with no error messages ?

    So I just had this PC built at Micro Centre a week ago as of today and after a few days of use it began to randomly restart with no error message. A key thing with these restarts is that when they happen, everything ceases to function one bit at a time. First, my bluetooth audio goes out and...
  3. E

    Question Longterm, unexplicable random shutdowns.

    Hi there, i'd like to just quickly clarify, that the shutdowns, are not random, and follow a disturbing pattern. Under a 3D stress test performed by OCCT, after running for around the 7 min mark, my computer shuts down. without a BSOD, and event viewer is just as confused, this is definitely...
  4. A

    Question PC randomly shocks and goes off

    Hi, hopefully this is the right place to ask Last week when I booted up my PC, it showed a strange behavior. I couldn't find an exact match of the case that I encountered so not sure what's going on. Something worth to mention, the week before it happened, there were multiple power outages in...
  5. C

    Question Computer wont boot after upgrading to a new CPU

    I successfully updated my bios to the latest vios version (f11d) then after swapped my i3 12100f for the i5 13600k and it would get stuck on CPU led and my case power button led would be flashing. I swapped back to the i3 and it worked then swapped back to try get the i5 to work however same...
  6. W

    Question New PC build overheating in bios

    Apologies if this is the wrong place to post this, happy to move it or re-tag if needed. Any help would be greatly appreciated! Build: AMD Ryzen 7 7800x3d NZXT Kraken Elite 360 CFM liquid CPU cooler Asus ROG STRIX B650E-F ATX AM5 G Skill Trident Z5 Neo RGB 64gb (2x32) DDR5-6000 Seagate Barracuda...
  7. sultan_of_succ

    Question Strange, intermittent boot issue on a recently built PC ?

    Hello, I'm encountering an odd issue with my new build. About every 3-5 boots (it seems to be completely random) it will power on, post with the usual progress wheel, but then instead of booting windows, it just gives a black screen. The monitor is still receiving a signal, but its just black...
  8. Tirtho

    Question Monitor destroyed by Undervolting CPU

    CPU: i7-4770 CPU cooler: i3 2nd gen free cooler Motherboard: Consistent smth B85 Ram: 16GB 1600Mhz (ddr3) SSD/HDD: HP Ex900 Plus 256GB GPU: Intel HD-4600 PSU: Random unknown 3 years old Chassis: Foxin office pc chassis OS: Windows 11 Pro Monitor: AOC 24B2W1 I tried to undervolt my cpu core...
  9. Mr.CJ

    Question Troubleshooting a dead PC ?

    I bought a computer second hand and it was sent to me by post, and yes, that was probably a bad idea, no need to comment that 😂 sender did not unmount any components, it was sent as is, in one piece. It seemed to be OK packing and I cannot see any visible damages. When I plug it in, there is no...
  10. snoohobbies234

    Question New PC Build and I think it's underperforming

    Pretty sure my system is underperforming (based on the specs and comparison to other people with similar specs). I built it myself (first time) and I'm not sure if I've done everything correctly. Pulling like 30 fps on Overwatch and Valorant at Low Settings. Also, weird issue where my mouse...
  11. J

    Question Assortment of strange issues, ran out of ideas for troubleshooting. (GPU + MB)

    Current specs MB: MSI PRO B650M-B CPU: AMD Ryzen 5 7600X CPU Cooler: (aftermarket, will edit if relevant) GPU: GTX 1080* RAM: 2x 16gb Team Group UD5-6000 PSU: Cooler Master MWE Gold 650W V2 (model # MPE-6501-AFAAG-EU) All parts (except for storage drives) were bought brand new roughly 4 months...
  12. J

    Question Any help diagnosing PC Shutting off. Event 41 Task 63

    I'd have this issue for a year now. My PC randomly shuts off to black and has a critical kernel power event listed as the cause. I've changed out my power supply, turned off overclocking, unplugged everything nonessential to reduce power use, and tested the surge protector. It keeps happening. A...
  13. A

    Question My friend's computer has all sorts of problem and I can't find the issue

    Hello everyone, I come here looking for help as I'm struggling to find the underlying cause of my roommate's computer's problems. To put it simply, his computer has been having BSOD on a regular basis. On average, he has about 2 to 5 crashes a day. So he's asked me to look into it. I've spent...
  14. Dillonr93

    Question Unresolved System Wide Hitching/Stuttering. Almost 2 Years No Solution.

    Hello all I am reaching out for the 3rd time now regarding system wide hitching/stuttering in all pc environments. System stutters in every game, on desktop, and in BIOS. Back in 2021 I built a new at the time pc with all top end components. The system has this stuttering issue that remains...
  15. Nas_07

    Question Pc fans and power button not working while motherboard light when ever the psu is turned on

    I've tried to run the fans to make sure the case works but as you see nothing worked beside of the motherboards LED. I needed an adapter to plug the RGB controller to the motherboard and as I know you can run the pc without plugging it there because it is only for controls l've also tried to...
  16. B

    Question Recurring black screen restart

    During gaming primarily my pc will black screen and restart. Pretty stumped on whats going on with my black screening system failure issue. 3 months ago it was doing this constantly and i couldn’t use the pc for more than 30 min at a time. To try to fix that issue i re installed my whole pc...
  17. XDark187

    Question Freezing/Stuttering issue.

    Hey, I've been sutruggling with this issue for the past 2 months, here's my current build: CPU: AMD Ryzen 5 7600x Cooler: Thermalright Peerless Assassin 120 White GPU: Colorful iGame RTX 3080 RAM: G.Skill DDR5 32GB (2x16GB) CL30-38-38-96, 6000Mhz MOBO: Asrock B650M-HDV/M.2 PSU: Corsair...
  18. M

    Question Low Battery Life On ASUS Zephyrus G14 2024?

    TL;DR, my new 2024 G14 battery seems to last 9 hours in cases where it seems like it should be lasting 10+ going by online reviews. Only difference is my ambient temperature is a bit higher. Trying to figure out if this is expected or abnormal. Hello everyone, I recently...
  19. zCyrio

    Question My PC doesn't work anymore after installing a GPU whilst PC was still running ?

    Good morning everyone, it's my first post so sorry if I did some mistakes, some time ago I did put a GPU in a PC while running (I know a pretty dumb thing) after that with and without GPU my PC doesn't output video signal, so I thought that I broke something in the motherboard or the GPU so...
  20. FogHazard

    Question What is this high pitched sound?

    Hello, I have a noise in my PC that occurs almost randomly and I am unsure what it is. It's a bit faint in the video, but it occurs twice. You may have to turn up your volume to hear it, but it's fairly audible in person. I say "almost" because it seems to happen randomly when using my PC...
  21. F

    Question PC crashing when GPU under load

    Hi all, For a few weeks my PC is crashing randomly when using the GPU (i.e. playing game or watching videos). The screen goes black, the sound freezes and lags, and after a few seconds the computer reboots. In the Event Log I'm not seeing anything except an Event 41 - Kernel-Power. I'm not...
  22. T

    Question Is my computer running games as it should ?

    Hey everyone, I'm reaching out because i feel like my computer is lacking in performance. When I contacted the store where I bought the computer, they just said there's nothing they can do about it and that it’s normal. Asus said the same thing. But here's the thing: Cyberpunk struggles to get...
  23. T

    Question Random Refresh Rate

    Hallo, This is more of a what do you think this could be than anything. I've got an RTX 3060 & an old BenQ xl270z 144hz monitor. A few weeks ago I had driver corruption and a faulty DP cable (or so I thought...maybe it wasn't) at the same time. Used DDU and got a new DP 1.4 cable, took some...
  24. A

    [SOLVED] New build: power button blinking and there's no display ?

    Hi all, I come here looking for help as my new computer won't work for some reason I can't figure out. When I turn it on, everything seems to run just fine : fans light up, CPU pump lights up, RAM lights up, everything seems to run just fine but the power button keeps blinking and I've no...
  25. Jolron

    Question Computer freezing, help!

    My computer frequently freezes during use. It most often occurs during the loading screen of a game, and especially if I'm doing something else on the other monitor. These games are not ones that require a good computer (just league of legends, tft, and valhiem) If I reboot the computer quickly...
  26. A

    Question Micro-stuttering in nearly all games. not a GPU issue

    So I'm at my wits end. for the past couple years ive been suffering micro-stuttering and frame drops in prettymuch all my games, with a coil whine coming from my tower akin to the sound cicadas make that stops during stutters, the noise is synced perfectly. I know i said it started 2 years ago...
  27. F

    Question PC shuts down when I'm gaming ?

    Recently just build a new rig and the pc shuts down when playing demanding games and weird screen glitches occur when playing other games. Launching cyberpunk 2077, rainbow six siege have caused the pc to immediatly turn off and after playing overwatch 2 for around 10 minutes I got an error...
  28. A

    [SOLVED] GPU losing power and games freezing ?

    Hello guys, For about 3 or 4 months now I've been getting an issue with my PC. The problem is, when I'm gaming, usually with 140+fps at least the games I play, out of nowhere I get a sudden FPS drop and the game stops for about half a second. I have a log file done with HWinfo where the issue...
  29. Fubinio

    Question PC does not boot, any further tips?

    Hey, Ive built a PC approximatly four months ago. But today I ran into a problem which I could not resolve by my own. I have noticed on this AM5 system that every 2-3 weeks, the boot cycle takes 5 minutes. I always thought thats because of the new platform. Usually I wait this time or it also...
  30. turtleman090

    Question Wi-Fi/Bluetooth Pcie adapter not detected by mobo, any ideas?

    Hi I recently bought a tp-link ax3000 archer t55e wifi bluetooth adapter for my build since my motherboard doesn't have built in Wi-Fi and ethernet is not an option. I have been using another cheap Wi-Fi adapter by tp-link and, although its low speed, been working just...
  31. ALaw123

    Question PC booting issues

    Hi everyone, I have come here because I am running a little bit desperate. I built a new pc and I have a quite strange problem where sometimes, when I boot it up I get no video output (either through integrated nor external), no peripheral power (keyboard doesn't light up or respond to any key)...
  32. H

    Question PC will hard restart, hard freeze, and BSOD with no display ?

    Hello, I've been having this problem with my pc since Diablo 4 got released so around June of last year. It started happening after I moved my pc to housesit for a family member and when I was playing diablo 4 for the first time it would hard restart, (Screens go black and pc restarts)...
  33. Bseibs8

    Question Computer randomly restarting during gaming - Not overheating, and not PSU

    I have tested just about everything and cannot for the life of me figure out what is wrong. The game Hell Let Loose is causing my computer to restart with no errors. Here are a list of things I have tested and monitor: -PSU: 850W RM850X Corsair (just installed, but after restarts started...
  34. S

    Question GF's PC went into hibernation and now it's saying no signal on the monitor, nothing wakes the computer up. Any ideas?

    First of all, she has some shitty prebuilt with 1 stick of RAM. I'm not exactly sure what the CPU is, it may be a 2400G or 2600E. I remember it being in that realm of CPUs with a letter at the end. I believe she has a 1650 GPU and some type of B450M motherboard. Sorry I can't remember the...
  35. itachidedlol

    Question No display, VGA light showing on motherboard ?

    Hello, yesterday i bought a brand new Gigabyte rx7600, put into my pc, and it lit up, but there was no display, and the VGA light is lit up on the motherboard. I have tried basically everything. Reseating everything, updating bios, chipset drivers, taking out cmos, changing out the pcie cables...
  36. hlvrn

    Question External speaker popping in Win 11

    I just got a new MSI laptop (Stealth 16) with Win 11, and have since day 1 experienced frequent popping in my external speakers. My previous mac had no such popping, using the same speakers. The popping seems to occur only when no or low audio is playing. For example if I have no audio playing...
  37. grayelefant

    Question Headset and mic static white noise and crackling

    My PC has been having audio problems for 2-3 months. It started off as the speakers sometimes not outputting audio unless I max out the volume using a chrome extension. Even then, I just got some weird robotic audio. It would fix itself eventually so I just ignored it. Then just a week ago, it...
  38. Marsholo

    Question No WiFi or Bluetooth on new build. Missing WiFi driver NZXT B650E

    I just finished building my new pc and after a fresh install of windows 10, wifi and bluetooth arent showing up as an option. I went to the network drivers and there isnt a wifi driver (see imgur link). I went to the mobo's product page and found multiple different WLAN drivers as well as...
  39. LegacyTH

    Question Out of the blue, EXPO profile will not POST

    Specs: CPU: i5-13600KF RAM: G.Skill 2x16GB 6000MHz CL30 EXPO MOBO: ASUS ROG Z690-F (ver. 3101) GPU: RX 7900 XTX PSU: ASUS ROG 850W Description: I had taken out one of my ram sticks to check the batch number, and re-seated it shortly after. My PC wouldn’t post after reseating the ram stick, and...
  40. marvinmethner47

    Question Hi What cann I do about this?

    So im having networking issue, still have the same internet provider and 100mbs. Everything worked fine untill I wanted to upgrade to Intel. I thought it was the board so I sent it back and ended up capping the whole ordeil. Now im back on my old platform and ever since i went back on it the pc...