windows10 pro

I have a PC with Windows 10 Pro (version 1809) without an embedded Bluetooth hardware. I have bought CSR8510 A10 dongle for that cause and currently the PC doesn't identify him (it used be before I formatted this PC). I tried to update it's driver and I have received " Windows found drivers for...

after I press Windows Shift S, the program works and auto highlights what my mouse clicks, and after I let go it just disappears (like it's supposed to) problem is, it's not saving anything, I usually get a notification to save the file but now I'm not even getting that, it just disappears. I've...