Question 0x0000005c BSOD

Aug 28, 2019
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I'm getting a 0x0000005c BSOD HAL initialization failed while playing video games like pubg and overwatch or for honor, it just happens at random while playing, also the games constantly crash but the crashes dont give any
info and all I can do is send crash report.
 

Colif

Win 10 Master
Moderator
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents - upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

are games on same drive as windows or different one?
try downloading HD sentinel Trial from here - https://www.hdsentinel.com/hard_disk_sentinel_trial.php - and on the disk tab, run any tests you can.
 
Aug 28, 2019
10
0
10
0
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents - upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

are games on same drive as windows or different one?
try downloading HD sentinel Trial from here - https://www.hdsentinel.com/hard_disk_sentinel_trial.php - and on the disk tab, run any tests you can.
Will do once I get home
 
Aug 28, 2019
10
0
10
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Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents - upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

are games on same drive as windows or different one?
try downloading HD sentinel Trial from here - https://www.hdsentinel.com/hard_disk_sentinel_trial.php - and on the disk tab, run any tests you can.
Sorry about the late response but I wasn't getting the blue screen for a little while but hear is the mini dump https://drive.google.com/open?id=1t2RmsL-eMSdcvlbjtb_XnvFuePfYDdyF
 

Colif

Win 10 Master
Moderator
personally, i don't mind if you never get a BSOD again so no need to apologies, the ideal situation is they just stop and you don't have to do anything.

I will forward link toa friend, he may be able to help or he will leave a link I can use.
 

cherry blossoms

Reputable
Apr 13, 2016
764
35
5,390
160
Not as nice or as thorough as PC Tailor, sorry.

Quick dump look
Further analysis necessary.

-----------------------------------------------------------------------------------

INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: ffffa68018858918
Arg2: ffffa68018858160
Arg3: 0000000000000000
Arg4: 0000000000000000

CSGO appears to be running

CURRENT_IRQL: d

IMAGE_NAME: ntkrnlmp.exe

BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.
BASEBOARD_PRODUCT: M5A97 R2.0
BIOS_VERSION: 2603

CPU_COUNT: 8
CPU_MHZ: ed1
CPU_VENDOR: AuthenticAMD
CPU_FAMILY: 15
CPU_MODEL: 2
CPU_STEPPING: 0 (you are running an FX-83xx ?)

Windows 10
OSBUILD: 18362
OSSERVICEPACK: 295


amdkmpfd.sys .............. Mar 20 2019 AMD PCI Root Bus Lower Filter
atikmdag.sys ................. Jul 24 2019 ATI Video driver
atikmpag.sys ................. Jul 24 2019 ATI Video driver
AtihdWT6.sys ............... Jul 16 2019 AMD High Definition Audio
BadlionAnticheat.sys . Feb 19 2019
CH341S64.SYS ............ Jan 26 2015
FACEIT.sys ..................... Aug 29 2019
HWiNFO64A.SYS ....... Mar 31 2015
lvuvc64.sys ..................... Oct 22 2012 Logitech Camera
lvrs64.sys ........................ Oct 22 2012 Logitech Camera
rt640x64.sys .................. May 10 2019 Realtek NICDRV

--------------------------------------------------------------------------------------------------------

Posting a hardware list might be helpful.

BIOS appears to be the latest

How is the overall cooling setup?
 
Last edited:

Colif

Win 10 Master
Moderator
that is an unusual BSOD code. My 1st reaction to unusual BSOD is check ram

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

CH341S64.SYS - Hobby components? https://github.com/HobbyComponents/CH340-Drivers/blob/master/CH341SER/CH341S64.SYS any ideas what this is? its not a win 10 driver as its dated Jan 2015 and Win 10 not released until June. Could be cause of bsod.

FACEIT.sys . - I assume you know what this is - https://forums.faceit.com/ (its probably okay, just identifying unknown drivers)

Wish logitech would update webcam drivers, they could be cause.
 
Aug 28, 2019
10
0
10
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that is an unusual BSOD code. My 1st reaction to unusual BSOD is check ram

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

CH341S64.SYS - Hobby components? https://github.com/HobbyComponents/CH340-Drivers/blob/master/CH341SER/CH341S64.SYS any ideas what this is? its not a win 10 driver as its dated Jan 2015 and Win 10 not released until June. Could be cause of bsod.

FACEIT.sys . - I assume you know what this is - https://forums.faceit.com/ (its probably okay, just identifying unknown drivers)

Wish logitech would update webcam drivers, they could be cause.
No idea what hobby components is but I will try to do the ram thing
 
Aug 28, 2019
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A friend has CH341S64.SYS as being a Arduino driver (which is basically a hobby). Arduino is one of those little boards that you can get an program them.

does that help?
So I cant scan my ram because I dont have anything I can use to make a bootable drive, but no w I have some new issues, my overwatch now freezes during games then closes which is different than the other crash and now my pc is just freezing up and not responding to anything, the first time I was just using it normally not on any games, but the 2nd and 3rd it just froze up like not even 2 minutes after startup
 

Colif

Win 10 Master
Moderator
Bug Check 0xC0000221: STATUS_IMAGE_CHECKSUM_MISMATCH

another unusual error

can you upload any minidumps you get after new BSOD as they might help fix this for you

o I cant scan my ram because I dont have anything I can use to make a bootable drive,
do you mean you don't have a pc to make it or a spare USB drive?
Try running the windows memory diagnostic then - https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for-problems/

its better than nothing.

try downloading autoruns and use it to stop CH341S64.SYS if you are still not sure what it is. All the program does is stop the driver running at startup,m if any program needs it, it can still be run - https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns - this just helps eliminate potential causes.
 

Colif

Win 10 Master
Moderator
you should buy a USB as they handy, especially as multi purpose and could be useful if you ever want to clean install win 10

People say reset and as it sort of means 2 things I can never tell which except through context. Reset can mean restarting PC or what you do, reinstalling win 10.

Did you check you had latest drivers for hardware? I realise its not a new PC so drivers will be scarce on the motherboard website.

I have sent link to a friend again in case CHerry doesn't reply in the next day or so :)
 
Aug 28, 2019
10
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you should buy a USB as they handy, especially as multi purpose and could be useful if you ever want to clean install win 10

People say reset and as it sort of means 2 things I can never tell which except through context. Reset can mean restarting PC or what you do, reinstalling win 10.

Did you check you had latest drivers for hardware? I realise its not a new PC so drivers will be scarce on the motherboard website.

I have sent link to a friend again in case CHerry doesn't reply in the next day or so :)
I reinstalled windows but kept personal files
 
Aug 28, 2019
10
0
10
0
you should buy a USB as they handy, especially as multi purpose and could be useful if you ever want to clean install win 10

People say reset and as it sort of means 2 things I can never tell which except through context. Reset can mean restarting PC or what you do, reinstalling win 10.

Did you check you had latest drivers for hardware? I realise its not a new PC so drivers will be scarce on the motherboard website.

I have sent link to a friend again in case CHerry doesn't reply in the next day or so :)
Any news on what the dump file says?
 

cherry blossoms

Reputable
Apr 13, 2016
764
35
5,390
160
From 091019-6718-01.dmp

------------------------------------------------

KERNEL_SECURITY_CHECK_FAILURE (139)
Arg1: 0000000000000002, Stack cookie instrumentation code detected a stack-based
buffer overrun

MODULE_NAME: dxgmms2
IMAGE_NAME: dxgmms2.sys

-----------------------------------------------

OSBUILD: 18362
OSSERVICEPACK: 295

------------------------------------------------


AtihdWT6.sys............................Jul 16 2019
atikmdag.sys...............................Jul 24 2019
amdkmpfd.sys............................Mar 20 2019
atikmpag.sys...............................Jul 24 2019
CH341S64.SYS..........................Jan 26 2015
lvrs64.sys....................................Oct 22 2012
lvuvc64.sys.................................Oct 22 2012
rt640x64.sys.............................May 10 2019
RTKVHD64.sys........................Nov 27 2018
 

Colif

Win 10 Master
Moderator
dxgmm2.sys = Directx
95% of errors that crash Directx are GPU driver errors.

Did you run ddu?

can you test GPU in another PC and see if it has any problems. Its possible its not just a driver problem.
 

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