Question 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

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Hi Guys,

I'm sorry to bother you today but i need huge help about my problem.Here it is, yesterday while i was playing with my friends on apex legend, the game's texture began to glitch and my pc frooze/crash and reboot in a short time. ( Pc of 4 years )


Now its like that on every game, and its very annoying ( excuse me i'm french so my english is not on point :'( ).

I checked the Windows Event Manager to see the bug check, Kernel Power Bug check Parameter 294 0x10 with this :




WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000010, Error Source Type
Arg2: ffff9b0ec2ace028
Arg3: ffff9b0eb518eaac
Arg4: ffff9b0eb54161a0

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 3406

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 3237

Key : Analysis.Init.CPU.mSec
Value: 1405

Key : Analysis.Init.Elapsed.mSec
Value: 24581

Key : Analysis.Memory.CommitPeak.Mb
Value: 80


DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

BUGCHECK_CODE: 124

BUGCHECK_P1: 10

BUGCHECK_P2: ffff9b0ec2ace028

BUGCHECK_P3: ffff9b0eb518eaac

BUGCHECK_P4: ffff9b0eb54161a0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffb30b11c35388 fffff8074d1b676c : 0000000000000124 0000000000000010 ffff9b0ec2ace028 ffff9b0eb518eaac : nt!KeBugCheckEx
ffffb30b11c35390 fffff8074d1b72c9 : ffff9b0ec729d790 ffff9b0ec729d790 ffff9b0eb518ea80 ffff9b0ec8c68128 : nt!WheaReportHwError+0x3ec
ffffb30b11c35470 fffff8074d1b73e5 : 0000000000000000 0000000000000062 ffff9b0ec729d790 0000000000000000 : nt!WheaHwErrorReportSubmitDeviceDriver+0xe9
ffffb30b11c354a0 fffff80751a12671 : 0000000000000000 ffffb30b11c356c0 ffff9b0eb54161a0 ffff9b0eb51f60ff : nt!WheaReportFatalHwErrorDeviceDriverEx+0xf5
ffffb30b11c35500 fffff80751a0ba50 : 0000000000000000 ffff9b0eb54161a0 ffff9b0eb541b1a0 0000000000000000 : storport!StorpWheaReportError+0x9d
ffffb30b11c35590 fffff807519f3c94 : fffff80751a38000 0000000000000062 0000000000000000 ffffb30b11c35930 : storport!StorpMarkDeviceFailed+0x358
ffffb30b11c35820 fffff807519ab3bd : 0000000000000100 ffff9b0eb51f6020 0000000000000000 0000000000000000 : storport!StorPortNotification+0x16474
ffffb30b11c358f0 fffff807519ae5b2 : ffff9b0ec1000002 0000000000000000 ffff9b0eb51f6020 0000000000000003 : stornvme!ControllerReset+0x1a1
ffffb30b11c35970 fffff807519ad52f : ffff9b0eb51f6020 ffff9b0eb5416050 ffff9b0ec8a08a90 8000000000002000 : stornvme!NVMeControllerReset+0x10a
ffffb30b11c359a0 fffff80751a09146 : ffff9b0ec8a08a90 ffff9b0eb5416050 ffff9b0eb5415080 ffff9b0eb38b1cb0 : stornvme!NVMeControllerAsyncResetWorker+0x3f
ffffb30b11c359d0 fffff8074ce74835 : ffff9b0ec53a9400 ffff9b0ec53a9400 ffff9b0eb5416050 fffff80766fd6b20 : storport!StorPortWorkItemRoutine+0x46
ffffb30b11c35a00 fffff8074ceb86d5 : ffff9b0eb5402080 ffff9b0eb5402080 fffff8074ce74700 ffff9b0e00000000 : nt!IopProcessWorkItem+0x135
ffffb30b11c35a70 fffff8074cf55a15 : ffff9b0eb5402080 0000000000000080 ffff9b0eb38ba040 000fa4efb59bbfff : nt!ExpWorkerThread+0x105
ffffb30b11c35b10 fffff8074cffeef8 : ffffe581406a9180 ffff9b0eb5402080 fffff8074cf559c0 0000000000000000 : nt!PspSystemThreadStartup+0x55
ffffb30b11c35b60 0000000000000000 : ffffb30b11c36000 ffffb30b11c2f000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x28


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {37af9407-4a3e-0b08-acdd-dadffdc34c3c}

Followup: MachineOwner
---------
:::::::



I immediately saw Genuineintel and disabled all overclock.
I'm on stock now for Ram and Cpu and Gpu my driver are updated.
Reset CMOS too, I've maybe missed a driver but i don't know.

My config :

IntelCore I5 7600k
MotherBoard Asus Z170-A
Corsair Vengeance 3200 Mhz 16 Go DDR4 ( Changed last month )
Nvidia GTX 1060 OC 6 Go Armor
Samsung SSD Nvme 1 To 980 EVO PLUS
COOLER MASTER 750 W
Water Cooling Corsair H60 Hydro Series


This happen only while i'm gaming, i've done stress test like Aida64 Occt, Memtest, Prime95, Intel Core Cpu support, all sort of thing but my hardware kinda pass all the test without problems or errors.
My temp are not going more than 60/70 ° in extrem stress test.

I'm lost and this is my only pc, if someone with the same issues managed to solved it is here it would be cool ^^.

Thanks in advance.

T3Nat
 

Lutfij

Titan
Moderator
Coolermaster is the brand of the PSU while 750W is the advertised wattage of the unit. What is the model of said unit? As for your issue, what BIOS version are you on for your motherboard? What version(not edition) of Windows 10 are you on?
 
Apr 6, 2022
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Coolermaster is the brand of the PSU while 750W is the advertised wattage of the unit. What is the model of said unit? As for your issue, what BIOS version are you on for your motherboard? What version(not edition) of Windows 10 are you on?
Hi thanks for the answer,

My psu is this one : Cooler Master G750M 750W
My BIOS Version on the Z170 A is 3802
and my windows 10 version is 21H2
 

Colif

Win 11 Master
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caused by Nvme drive/driver - could be either

either the driver itself or the drive
its telling you
storport.sys - storage port driver
stornvme - nvme driver

most whea errors aren't so obvious


are you using Samsung Nvme drivers?
here under driver - https://semiconductor.samsung.com/consumer-storage/support/tools/

i would run magician on drive and check diagnostics if it works with a Pro.
I tried to download the nvme driver but when i click on it its say " the Nvme express driver is not connected "
I can't lauch magician with the new update its say " Failed to initialize application "
 

Colif

Win 11 Master
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I guess it could have caused error. Windows clearly knew it was an nvme since it was running nvme drivers, but the bios thinking its sata may have caused the conflict. Though strange it took 2 months to happen. I would have expected it sooner if that was it.
 
Apr 6, 2022
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sata? thats not going to help but i don't think it would cause error. I have been wrong before.

I have sent dumps to a friend, he can answer some of the questions I had.

try running the trial of this, it will at least show SMART scores reported by drive. Can't run any tests on it - https://www.hdsentinel.com/hard_disk_sentinel_trial.php

see if the samsung software installs now
Thanks for the answer,

I did the test/scan and it result with perfect health, no problem with the ssd.

I still can't lauch Magician tho.

https://media.discordapp.net/attachments/648466356265811973/961265477374595102/Capture_decran_76.png?width=735&height=468

https://media.discordapp.net/attachments/648466356265811973/961265477596872784/Capture_decran_75.png?width=960&height=192
 

Colif

Win 11 Master
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tried installing nvme drivers? i know Magician would ask for drivers to be installed before it could test anyway.

yesterday while i was playing with my friends on apex legend, the game's texture began to glitch and my pc froze/crash and reboot in a short time. ( Pc of 4 years )
software not perfect, if there is a physical problem it might not see it.

could run chkdsk I guess
open command prompt (admin rights)
type chkdsk c: /f and press enter
2 paragraphs will pop up, agree to run at restart
restart PC, on an nvme it won't take long to run it.

that will mark any bad areas of drive so windows won't use them.
 
Apr 6, 2022
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tried installing nvme drivers? i know Magician would ask for drivers to be installed before it could test anyway.



software not perfect, if there is a physical problem it might not see it.

could run chkdsk I guess
open command prompt (admin rights)
type chkdsk c: /f and press enter
2 paragraphs will pop up, agree to run at restart
restart PC, on an nvme it won't take long to run it.

that will mark any bad areas of drive so windows won't use them.
I did the command and reboot, my c drive <as scan but when i entered my desktop nothing return i guess nothing wen wrong in the scan.
I will download the ssd nvme firmware for the 980 Evo plus and see what i can do with it
 

Colif

Win 11 Master
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980 evo plus doesn't exist, you mean a 970 evo plus? there is a 980, a 980 pro or a 970 evo plus.
some times they advertise the 980 as a 980 evo but its not, I also seen it advertised as a 980 evo plus
https://www.samsung.com/au/memory-storage/nvme-ssd/?ssd

do games still crash after a while?
I have a 980 sorry for the mistake, an 1 To version

 

Colif

Win 11 Master
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1terrabyte
hope you downloaded right firmware

All the software can't really tell if there is something physically wrong with drive.
WHEA is a hardware error. It can be caused by drivers, so did you manage to get drivers to see the nvme?
if Samsung software won't run on a Samsung drive, it is probably a clue.

We can wait for my friend to read dumps but all its going to show extra is drivers running at time, your report is more or less what he would show me.

If it was my drive I would be copying anything off it you can't afford to lose. Just in case.

It may have been because BIOS had wrong setting but i feel that would have caused errors before now. You can get sata m.2 so I am unsure what it changes apart from transfer speed. I am not sure if windows has a driver it uses for sata m.2 instead of the one it used. it was using a stornvme driver, its how I knew cause. Its so rare for WHEA errors to tell me that much.
 
Apr 6, 2022
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1terrabyte
hope you downloaded right firmware

All the software can't really tell if there is something physically wrong with drive.
WHEA is a hardware error. It can be caused by drivers, so did you manage to get drivers to see the nvme?
if Samsung software won't run on a Samsung drive, it is probably a clue.

We can wait for my friend to read dumps but all its going to show extra is drivers running at time, your report is more or less what he would show me.

If it was my drive I would be copying anything off it you can't afford to lose. Just in case.

It may have been because BIOS had wrong setting but i feel that would have caused errors before now. You can get sata m.2 so I am unsure what it changes apart from transfer speed. I am not sure if windows has a driver it uses for sata m.2 instead of the one it used. it was using a stornvme driver, its how I knew cause. Its so rare for WHEA errors to tell me that much.
Thé firmware dosn't work i will try to make it work and see if there us an issue with the driver
I will copy my data juste in case
 

Colif

Win 11 Master
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PSU have been known to kill drives before, i killed about 3 using a bad PSU but that was over 15 years ago now.
I am not sure how good that one is, Power Supplies isn't something I know enough about.
Could be problem, since its 4 years old now. It wasn't a high end model to begin with - https://forums.tomshardware.com/threads/cooler-master-gm-750w.1644542/

one error isn't enough for me to say its PSU when the error is pointing at NVMe

Here it is, yesterday while i was playing with my friends on apex legend, the game's texture began to glitch and my pc frooze/crash and reboot in a short time. ( Pc of 4 years )

Now its like that on every game, and its very annoying ( excuse me i'm french so my english is not on point :'( ).
you could buy a cheap hdd and install windows on it to see if problems continue. It would tell you if its nvme or something else. the restarts I mean.
 
Apr 6, 2022
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PSU have been known to kill drives before, i killed about 3 using a bad PSU but that was over 15 years ago now.
I am not sure how good that one is, Power Supplies isn't something I know enough about.
Could be problem, since its 4 years old now. It wasn't a high end model to begin with - https://forums.tomshardware.com/threads/cooler-master-gm-750w.1644542/

one error isn't enough for me to say its PSU when the error is pointing at NVMe



you could buy a cheap hdd and install windows on it to see if problems continue. It would tell you if its nvme or something else. the restarts I mean.
Okay, i have another nvme given by a Friend ( a more expensive one ) i will test with this one and my older hdd and see if the crash remain
 
Reactions: Colif
Apr 6, 2022
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PSU have been known to kill drives before, i killed about 3 using a bad PSU but that was over 15 years ago now.
I am not sure how good that one is, Power Supplies isn't something I know enough about.
Could be problem, since its 4 years old now. It wasn't a high end model to begin with - https://forums.tomshardware.com/threads/cooler-master-gm-750w.1644542/

one error isn't enough for me to say its PSU when the error is pointing at NVMe



you could buy a cheap hdd and install windows on it to see if problems continue. It would tell you if its nvme or something else. the restarts I mean.
UPDATE : I've clean install windows on an other SSD and the problème remain, this Time i can't launch the menu of the game
 

Colif

Win 11 Master
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I am on my phone right now but what did occt report about the power supply?
It is the only thing that you haven't tested.
Pretty good chance it is not a Windows problem, it passes all the other tests though.
 
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