0xc000005 During Many Games

[erickj92]

I don't know where else to turn, as I've tried everything I can think of. When playing many games on my Windows 7 machine Windows will tell me "____ has stopped working" and it will close out. When opening the event log it will tell me that the faulting module is either some .dll file or the .exe of the game itself. They all have one thing in common: the 0xc000005 error code inside the event log. I have tried almost anything I can think of. Here's what I've attempted to no avail:

- Re-installing Windows 7, even using a different disk.
- Replacing my graphics card.
- Tried many different driver versions for my graphics card, all the way from the 314's to the 320's and betas.
- Replaced my motherboard
- Updated sound drivers, motherboard BIOS, other related drivers like LAN and chipset.
- Tested my RAM with Memtest86+ with over 6 passes, not a single error.
- Re-installing the games that it happens with, even running them in compatibility mode.
- Updating DirectX (It was already up to date).
- Updating Windows to SP1 and downgrading prior to SP1.
- Verified my Hard Drives with SeaTools and Windows Error Checking, neither found an error.
- Downclocking my GPU to below stock levels.

I used to also have a similar issue where my graphics driver would stop responding, but I haven't noticed it happen since I got the new motherboard.

The games that it's happening in are very varied, including Just Cause 2, Borderlands 2, Portal 2, Team Fortress 2, League of Legends and others that I haven't tested in a while. I haven't noticed them to have anything in common other than them being games. FurMark will also sometimes crash when doing a stress test. Temps are within a reasonable range during the crash (GPU peaks at 72°C and CPU peaks at 50°C on the hottest core)

I am now at a total loss and am unsure of where to go next. I don't have any GPU overclocking software installed, I have no special frills like game boosters. Currently I only have the drivers that came with my motherboard and Microsoft Security Essentials.

Here are my system specs:

Intel Core i7 3700k @ 3.5 GHz (No overclock)
16 GB of G.SKILL Ripjaws X Series @ 1333 Mhz OR 1600 Mhz (Crash happens with both)
EVGA nVidia GeForce GTX 660TI 2GB (Standard/FTW edition both cause the crash)(RMA'd)
CORSAIR HX Series HX850
ASRock Z77 Extreme4 LGA 1155 (RMA'd)
Windows 7 x64
Seagate 1 TB drive for OS, 3 TB drive for extra storage
Sony BluRay player/DVD-RW drive

Any advice you could give me would be greatly appreciated. Like I said, I've tried almost anything I've read on the internet and I'm at a total loss as to what to do. Thank you!!

 

[Deleted member 217926]

You ran memtest.
You replaced the GPU.
Temps are fine.
Replaced the motherboard.
Hard drives are good.
Reinstalled Windows.

It only crashes in games?

Pretty much down to a bad power supply I would guess.

 

[erickj92]

You ran memtest.
You replaced the GPU.
Temps are fine.
Replaced the motherboard.
Hard drives are good.
Reinstalled Windows.

It only crashes in games?

Pretty much down to a bad power supply I would guess.

I was kind of guessing that, but I hate to RMA another part just to get it back as another failure. Is there any way to test the PSU before sending it off (Without a tester that is). Thanks for your reply!

Edit: Would it also make sense that it's the PSU when some games work fine, e.g. Minecraft, Prison Architect, and Kerbal Space Program? Again, thanks!

 

[risaccess1]

Because you replaced all the hardware, I'm inclined to think it's the games themselves, or perhaps the platform they are running on. I believe that the error code you are getting is for corrupted files. Are you using Steam, Origin, or something similar to run your games?
Are they cracked games? Do you have any reason to suspect that your copy of windows has been modified on the install?

 

[Deleted member 217926]

No. You could take it to a PC shop with a power supply tester. That pretty much has to be the problem both because you have ruled out everything else and because it sounds like a power supply issue.

 

[erickj92]

Because you replaced all the hardware, I'm inclined to think it's the games themselves, or perhaps the platform they are running on. I believe that the error code you are getting is for corrupted files. Are you using Steam, Origin, or something similar to run your games?
Are they cracked games? Do you have any reason to suspect that your copy of windows has been modified on the install?

All games are legit off Steam or Origin. I have no reason to suspect it's the Windows install, as I've tried two different Retail disks.

I can't believe it'd be the games, since there's so many causing the error. And most are compatible with Windows 7.

Also, the 0xc000005 error is the Illegal Memory Exception error.

 

[Deleted member 217926]

With 16GB of RAM I would make sure memtest runs for 10-12 hours. I'm not sure how long the 6 passes you mentioned lasted. But if you have 10-12 hours of no errors in memtest your RAM is good.

Pretty much leaves the power supply. A bad power supply will cause crashes in games because that's when it's being stressed.

 

[risaccess1]

Hmmm. Ok, thanks.

This is absolutely bizarre. I think then you should definitely test your power supply. Exceptions will be thrown if the PSU cant handle the extra load, and the process terminates to keep from damaging hardware.

 

[erickj92]

With 16GB of RAM I would make sure memtest runs for 10-12 hours. I'm not sure how long the 6 passes you mentioned lasted. But if you have 10-12 hours of no errors in memtest your RAM is good.

Pretty much leaves the power supply. A bad power supply will cause crashes in games because that's when it's being stressed.

I will let Memtest run again tonight while I'm in bed and through tomorrow while I'm at work. That should give it a good 16 hours from now until then.

Hmmm. Ok, thanks.

This is absolutely bizarre. I think then you should definitely test your power supply. Exceptions will be thrown if the PSU cant handle the extra load, and the process terminates to keep from damaging hardware.

Bizarre is an accurate word! Thanks both of you for your help. If the RAM passes after the 16 hours of testing I'll mail off my PSU to Corsair and keep my fingers crossed.

 

[Deleted member 217926]

Good luck!

 

[erickj92]

I got the new power supply but I am still having these issues. I'll post the Windows Event Viewer logs at this link: http://pastebin.com/0Cgj06Cp

At this point I'm at a total loss. I've ran Memtest86+ For 12 passes, not one single error. Prime95 runs solid for hours. SeaTools has found no hard drive issues.

What else could it be? Thanks for any help, I really appreciate it.\

EDIT: I just got this love message while playing BF3 (First time ever seeing it): "DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG: Device hung due to badly formed commands.. GPU: "NVIDIA GeForce GTX 660Ti", Driver 33140"

 

[erickj92]

It's now giving my TDR's again, some times totally locking up my system and requiring a restart. Is it possible the CPU can cause an issue like this, or is that unlikely since the CPU doesn't interact much with the GPU? Any help would be greatly appreciated. Thank you!

 

[Deleted member 217926]

You replaced the video card correct? And you reinstalled Windows? This is crazy. You have replaced pretty much everything. The Event Viewer is not really helping except to tell me everything is causing crashes.

Do you by any chance live in a very old house or building with old wiring? Or have power surges or anything like that?

 

[erickj92]

My house is newly wired as of 2007. A 20 amp circuit goes to the outlet. My components (2 monitors, 5.1 surround system and PC) plug into a surge protector.

On a potentially related note my 2nd monitor will some times go blank (Black with backlight still on) for a few seconds, not even long enough for it to say "No Signal". It could be because that monitor is getting really old, but I figured it's worth mentioning.

The TDR happened tonight for the first time after over 14+ hours of Rift. Rift is the only game that is giving the TDR's, while all others will have an app crash with the memory exception error.

Just a fast recap of the replaced stuff: Motherboard, Graphics Card and Power Supply. Could it MAYBE be the SATA cable going to the HDD? I don't want to grasp at straws, but if some silly simple thing could fix it I'd like to know.

Thanks again for all your help, I really do appreciate it.

 

[Deleted member 217926]

It's worth trying to replace the cables. I doubt it though. It really honestly sounds like your RAM or PSU. Do you have 2 x 8GB or 4 x 4GB? I assume it's 1.5v? Try enabling XMP and that should make it run at DDR3 1600. Then up the voltage to 1.52-1.55v and see if that helps. It's still in the plenty safe range. You might also remove either 1 or 2 sticks depending on your configuration. Just to see if it fixes it. 8GB is plenty for gaming.

I'm running out of ideas after that.

 

[erickj92]

I have 3x8's. I'm running them in 1333 mode right now thinking that'd help. I've also taken one out in the past to make it 2x8. Would RAM cause the TDR issues? Is it basically impossible for it to be the CPU? I would start working with the RAM, but Memtest has led me to believe it's not the issue, since I let it run for many many hours. The PSU I think would be unlikely, as Corsair sent me a brand new retail boxed PSU, and I guess I have a hard time believing I'm so unlucky to have received one with the same issue.

After replacing the motherboard last, a lot of the app crashes went away. Before the new motherboard Borderlands 2, Left 4 Dead, Team Fortress 2, Bioshock Infinite would all crash within 30 minutes. Now I can't get any of those games to crash within any gaming session. However, Just Cause 2 and BF3 are throwing up the errors now, and Rift is the only one causing the TDR issues.

Really I'm ready to throw the darn computer out the window, but I just got it a few months ago xD

 

[Deleted member 217926]

It could be the CPU. The odds are way against it though. If a CPU is going to fail it will be at everything usually not just randomly. The odds of a bad CPU are way under .1%. Bad RAM can be as much as 5% or more.

Hmmmm. I see you said you are using the drivers that came with the motherboard. Try getting all the latest drivers from the ASRock site. I never use drivers that come on the disk except to get up and running. Then I go to the manufacturers site and get the latest ones.

 

[erickj92]

ASRock's driver support is the reason I plan to never buy from them again. All drivers on disk are the same version on their website. What I'm doing right now before I mess with my RAM again is to do one more clean install of Windows, as to rule out any potential issues with it. Then I can pull out all my RAM except one stick I know isn't the issue (It was the stick I had out for a few weeks while I tested and still for the issues).

Just a thought: Would I be wasting my time switching out the power strip or is that also just as unlikely?

 

[erickj92]

Update: The issue is still happening but I have some more details.

Aside from the 0xc5 errors, I'm also getting weird freezes. The computer will freeze and the audio will start to lag and stutter. Both of my monitors will turn either blue or grey or white, it's random. I can let the computer sit there for awhile and nothing happens, requiring a hard restart.

The freezing issue is totally random it seems. I played Rift for about 12 hours straight one night, not an issue. Played for a few hours tonight, crashed while I was just standing there. My GPU temp was around 73C last time I looked at it, peaking at 74C.

 

[erickj92]

Just pulled my RAM and replaced it with a known working stick. Been working flawlessly for about a week now. Before it'd go 48 hours max before having some sort of fit. Since G.Skill requires the entire kit back, I sent it all in for RMA. Thanks for all the help guys! Unfortunately, I won't ever trust Memtest86 again.