Question 0xc00021a and now stuck at reseting pc 33%

[AaronDan50]

Hi, I force closed a game and my pc gave me a blue screen (this was a different error) and restarted on its own, then it booted up into another blue screen where it said stop code 0xc000021a, I booted into recovery and tried to reset keeping the files, it reseted but gave me the same error and put me in a boot loop, the second time I did a clean reset and now it's stuck at 33% for about an hour now. Do you think it's a hardware problem? Got this laptop just last week.

 

[Colif]

how big is the hdd? resets can take a while, especially if you do a full reset. So I would just let it keep trying.

If its still stuck at 33% in 12 hours or so, its likely stuck. If its still stuck, try restarting PC and see what happens.

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

resets often break. lets operate on idea its just windows, clean install might fix it
boot from installer

follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/

 

[AaronDan50]

how big is the hdd? resets can take a while, especially if you do a full reset. So I would just let it keep trying.

If its still stuck at 33% in 12 hours or so, its likely stuck. If its still stuck, try restarting PC and see what happens.

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

resets often break. lets operate on idea its just windows, clean install might fix it
boot from installer

follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/

Hdd is about 900gb and ssd is about 100gb but most of it is free. I am getting a bootable USB off a friend to do a clean install, will this fix the error completely?

 

[Colif]

It should provided problem is just windows.

https://docs.microsoft.com/en-us/wi...-0xc000021a--status-system-process-terminated looks like a windows error, not a hardware one.

 

[AaronDan50]

What do you think caused this issue? To avoid it in the future

 

[Colif]

It is hard to tell what cause was, might be a bad windows install. All the solutions for it are software ones, like run a scan using System File checker, or check for virus, or make sure you on latest version of win 10.

Provided you on latest version of win 10 you shouldn't have to worry about last one. Unless its the new version causing it...

if it happens twice, on new install, we can look into other causes.

 

[AaronDan50]

It is hard to tell what cause was, might be a bad windows install. All the solutions for it are software ones, like run a scan using System File checker, or check for virus, or make sure you on latest version of win 10.

Provided you on latest version of win 10 you shouldn't have to worry about last one. Unless its the new version causing it...

if it happens twice, on new install, we can look into other causes.

So far it's gone fine, thanks for the help.