100% PACKET LOSS! I called mediacom and they say nothing is wrong

[amandacisco]

How can I fix packet loss? i have ran several test. my ping is 20ms and jitter is 2ms but my packet loss goes from 68% to 100%. Can someone please help???

 

[ZeroWhite]

Before you begin any network troubleshooting you have to eliminate the wireless from being the cause. Do a quick test and connect you laptop/desktop to your router directly. Make sure you disable your wireless connection so your computer will not attempt to use it. If your not familiar with the following instructions I can clarify in another post, Open a CMD window and type in the following command without quotes "ping -t www.google.com" run that command and watch the replies come in, everytime it says "request timed out" instead of "reply from...." its kind of like a dropped packet. If you get none of these drops when connecting to the router directly, you should rerun this test over your WiFi. It will narrow down if you have an internet/network problem or interference in your house.

 

[amandacisco]

i am hardwired because this computer is for my job i am supposed to start but i keep loosing packets. this is the first one i ran, it came out 0% packet loss
C:\Users\aaronf460>pathping -q 100 -h 100 www.mediacom.com

Tracing route to www.mediacom.com [162.13.39.246]
over a maximum of 100 hops:
0 aaronstore [192.168.0.14]
1 192.168.0.1
2 173-23-16-1.client.mchsi.com [173.23.16.1]
3 172.30.76.65
4 cr2.attga.ip.att.net [12.122.140.98]
5 cr2.attga.ip.att.net [12.122.140.98]
6 12.122.117.97
7 192.205.33.42
8 ash-bb3-link.telia.net [80.91.251.85]
9 ldn-bb1-link.telia.net [80.91.246.69]
10 ldn-b7-link.telia.net [62.115.141.145]
11 rackspace-ic-305654-ldn-b7.c.telia.net [62.115.41.54]
12 coreb-edge3.lon3.rackspace.net [164.177.137.32]
13 core7-coreb.lon3.rackspace.net [164.177.137.103]
14 aggr341b-2-core7.lon3.rackspace.net [94.236.62.143]
15 162.13.39.246

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 aaronstore [192.168.0.14]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
this is the second thing i did and it came out 27% packet loss.
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\aaronf460>ping -t www.google.com

Pinging www.google.com [74.125.225.17] with 32 bytes of dat
Reply from 74.125.225.17: bytes=32 time=36ms TTL=52
Request timed out.
Request timed out.
Reply from 74.125.225.17: bytes=32 time=36ms TTL=52
Reply from 74.125.225.17: bytes=32 time=57ms TTL=52
Reply from 74.125.225.17: bytes=32 time=37ms TTL=52
Reply from 74.125.225.17: bytes=32 time=44ms TTL=52
Reply from 74.125.225.17: bytes=32 time=39ms TTL=52
Request timed out.
Request timed out.
Reply from 74.125.225.17: bytes=32 time=37ms TTL=52
Reply from 74.125.225.17: bytes=32 time=38ms TTL=52
Reply from 74.125.225.17: bytes=32 time=53ms TTL=52
Reply from 74.125.225.17: bytes=32 time=38ms TTL=52
Reply from 74.125.225.17: bytes=32 time=58ms TTL=52
Request timed out.
Reply from 74.125.225.17: bytes=32 time=58ms TTL=52
Reply from 74.125.225.17: bytes=32 time=55ms TTL=52
Reply from 74.125.225.17: bytes=32 time=36ms TTL=52
Request timed out.
Reply from 74.125.225.17: bytes=32 time=34ms TTL=52
Reply from 74.125.225.17: bytes=32 time=57ms TTL=52
Reply from 74.125.225.17: bytes=32 time=39ms TTL=52
Reply from 74.125.225.17: bytes=32 time=55ms TTL=52
Reply from 74.125.225.17: bytes=32 time=37ms TTL=52
Request timed out.
Reply from 74.125.225.17: bytes=32 time=35ms TTL=52
Reply from 74.125.225.17: bytes=32 time=55ms TTL=52
Request timed out.

Ping statistics for 74.125.225.17:
Packets: Sent = 29, Received = 21, Lost = 8 (27% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 58ms, Average = 44ms
Control-C
^C
C:\Users\aaronf460>
and this is another one i did

C:\Users\aaronf460> tracert 10.255.255.2

Tracing route to 10.255.255.2 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 11 ms 17 ms 173-23-16-1.client.mchsi.com [173.23.16.1]
3 16 ms 61 ms 16 ms 172.30.76.65
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
PLEASE HELP!!!! what do i do now? i have to fix this computer or i will loose my job!!