16gb of ram but only 8gb is usuable

[RuffRidersEvo]

Hey guys so im currently running Windows 10 (upgraded from windows 8.1) and i purchased 16gb of ram 4x4 and it says that only 8gb are usable my board is an asus x99 deluxe any help would be appreciated

 

[Chugalug_]

Make sure that you have them in slots 2 and 4 on each side, not 4 on one side.

 

[RuffRidersEvo]

Make sure that you have them in slots 2 and 4 on each side, not 4 on one side.

there are 2 on each side it still says it though

 

[Chugalug_]

Post a picture.

 

[RuffRidersEvo]

Post a picture.

Aight but I'm going to bed now so I'll do it tomorrow

 

[Chugalug_]

No problem.

 

[RuffRidersEvo]

No problem.

http://imgur.com/vd7qxiq

http://imgur.com/gxewlUW

 

[Chugalug_]

Refer to your manual and double check the recommended RAM configuration, that's typically how it is on most x99 boards, so there shouldn't be an issue, but yours could be different.
Swap the ram sticks between slots, and test both kits in both slots to check for faulty modules.

 

[RuffRidersEvo]

Refer to your manual and double check the recommended RAM configuration, that's typically how it is on most x99 boards, so there shouldn't be an issue, but yours could be different.
Swap the ram sticks between slots, and test both kits in both slots to check for faulty modules.

Ok i'll try that and get back to you thanks

 

[RuffRidersEvo]

Refer to your manual and double check the recommended RAM configuration, that's typically how it is on most x99 boards, so there shouldn't be an issue, but yours could be different.
Swap the ram sticks between slots, and test both kits in both slots to check for faulty modules.

yeah and i also checked with CPU-Z and it indeed states it is 16GB

 

[Chugalug_]

So is it working now?
Are all 16GB recognized in Windows?

 

[RuffRidersEvo]

So is it working now?
Are all 16GB recognized in Windows?

Hi so i just switched and now im getting no response from my monitor nor keyboard the computer works but im getting no response

 

[Chugalug_]

Eeerm, what do you mean by switched?
You swapped them between slots on each side?
Use one kit of RAM only on the left side in slots 2 and 4, and boot with each one separately.
It seems like you have one DOA kit.

 

[Chugalug_]

OOOOH I'm stupid.
I just remembered on the Deluxe x99 that you need to put RAM in slots 1 + 3 on the left side and 2 + 4 on the right side.
It was a pain to figure out when that board came out....
Give that a whirl.

 

[RuffRidersEvo]

OOOOH I'm stupid.
I just remembered on the Deluxe x99 that you need to put RAM in slots 1 + 3 on the left side and 2 + 4 on the right side.
It was a pain to figure out when that board came out....
Give that a whirl.

Alright I'll give that a try

 

[RuffRidersEvo]

OOOOH I'm stupid.
I just remembered on the Deluxe x99 that you need to put RAM in slots 1 + 3 on the left side and 2 + 4 on the right side.
It was a pain to figure out when that board came out....
Give that a whirl.

It works now turns out they weren't seated properly thank you for your help