Question 16GB RAM installed but 8GB "hardware reserved". What else can I try to solve this?

Aaayron

Distinguished
Oct 16, 2013
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Specs: Ryzen 7 2700 | MSI B450M PRO VDH Plus | Team Group Dark Za 16GB Dual DDR4 | GTX 1650 4GB

CPU-Z pics if needed View: https://imgur.com/a/WhxjSxC


Issue: 16GB RAM was being read just fine for a long time. Installed AMD Chipset Drivers on a whim one day then suddenly on the next boot only 8GB was being read as the other 8 was apparently "hardware reserved".

Things I've tried but failed to solve the issue:
  • completely uninstall AMD drivers via AMD Clean up Utility & Microsoft Uninstaller Tool (they're still uninstalled)
  • reset CMOS to clear BIOS
  • turn off A-XMP
  • Used different XMP Profiles
  • rearrange RAM to different slots in different orders
  • boot with each RAM stick one by one (both booted to Windows stable, and if by themselves, hardware reserve isn't an issue View: https://imgur.com/5XKGRGV
    )
  • msconfig > Set Maximum Memory (did nothing)
Read through a bunch of older forums/reddit threads with the same question and haven't found a solution with any of their advice. Both of my ram sticks are healthy so there's no need to RMA anything I think. I really think this is just a software issue since it was running fine before the AMD Chipset drivers installations (regretting doing that now).

Does anyone have any advice as to what else I can do? Thanks so much if ever.
 

PrinceTexasLoaf

Respectable
Sep 28, 2018
736
81
2,140
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Specs: Ryzen 7 2700 | MSI B450M PRO VDH Plus | Team Group Dark Za 16GB Dual DDR4 | GTX 1650 4GB

CPU-Z pics if needed View: https://imgur.com/a/WhxjSxC


Issue: 16GB RAM was being read just fine for a long time. Installed AMD Chipset Drivers on a whim one day then suddenly on the next boot only 8GB was being read as the other 8 was apparently "hardware reserved".

Things I've tried but failed to solve the issue:
  • completely uninstall AMD drivers via AMD Clean up Utility & Microsoft Uninstaller Tool (they're still uninstalled)
  • reset CMOS to clear BIOS
  • turn off A-XMP
  • Used different XMP Profiles
  • rearrange RAM to different slots in different orders
  • boot with each RAM stick one by one (both booted to Windows stable, and if by themselves, hardware reserve isn't an issue View: https://imgur.com/5XKGRGV
    )
  • msconfig > Set Maximum Memory (did nothing)
Read through a bunch of older forums/reddit threads with the same question and haven't found a solution with any of their advice. Both of my ram sticks are healthy so there's no need to RMA anything I think. I really think this is just a software issue since it was running fine before the AMD Chipset drivers installations (regretting doing that now).

Does anyone have any advice as to what else I can do? Thanks so much if ever.
I'm not sure what to do asides from reinstalling windows 10, but lets wait for more answers.
 
Reactions: Aaayron

Aaayron

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Oct 16, 2013
270
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18,965
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Update: apparently I just had to remove and reseat the CMOS battery or something. Ran everything at default, put both ram sticks back in, and now my RAM is being fully read as 16GB again without hardware reserves. I don't know why that was the solution but it was. Putting this here just in case someone in the future has the same problem, and could benefit from the same solution.
 

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