- Feb 19, 2023
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I posted this exact same thread on the tech support subreddit a week and a half ago and have gotten no replies. Hopefully someone here will see this and potentially be able to help me out!
At the end of December, I bought a 16 TB Seagate One Touch Hub from Amazon. Upon plugging it into my Windows 11 PC, the drive will work entirely as expected: File Explorer will see it, I can open it and view the contents, and I can transfer items to it. However, once I put my PC to sleep and wake it up again, the drive will all of a sudden become unresponsive. File Explorer will not show the capacity bar and will be stuck in a perpetual state of loading (the moving green bar in the address bar) while it attempts to see the drive. Double clicking on the drive in this state will cause File Explorer to become unresponsive and often crash/restart. Unplugging the drive will immediately stop the hanging issue (and if I had double clicked the drive, would briefly show the contents of the drive before closing the window) and plugging the drive back in will allow it to work, but the issue will appear again as soon as I put my computer to sleep or shut it off.
My previous Seagate Desktop HDD has never had this issue and still works perfectly fine. I've read the Amazon reviews for this particular product (the One Touch Hub) and found that this does appear to be an issue for this particular model. However, this is only the case for me on ONE device. When I attempt to replicate this issue on both my Windows 11 laptop and my MacBook Air, the drive will appear and read completely fine, even after a computer restart.
I've tried everything I can think of to potentially fix this issue to no avail: reformatting the drive (both NTFS and exFAT cause the issue), creating multiple partitions, trying different USB ports as well as different USB cables and power supplies (both of the Seagate drives use the same power supply), and even trying to update my PC's drivers. Chkdsk also finds no issues. I don't believe this issue would be accepted by Seagate as a warranty issue as the drive DOES work fine on other systems, and I don't know if Amazon would accept a return/exchange as I no longer have the original packaging.
I'm at a total loss on what to do. Any ideas would be greatly appreciated!
EDIT: This issue has been resolved! My computer had been in the High Performance power mode for whatever reason (I don't remember it doing that) and wouldn't switch back to Balanced even after I changed it myself. After following some instructions online for how to disable that and keep it in Balanced, the hard drive now works exactly as expected coming out of a restart or sleep mode. The drive also sounds different (as in better) and my case fans even spin to the speed I expected them to spin at, rather than be oddly slow (not mentioned above as I felt it wasn't important at the time).
At the end of December, I bought a 16 TB Seagate One Touch Hub from Amazon. Upon plugging it into my Windows 11 PC, the drive will work entirely as expected: File Explorer will see it, I can open it and view the contents, and I can transfer items to it. However, once I put my PC to sleep and wake it up again, the drive will all of a sudden become unresponsive. File Explorer will not show the capacity bar and will be stuck in a perpetual state of loading (the moving green bar in the address bar) while it attempts to see the drive. Double clicking on the drive in this state will cause File Explorer to become unresponsive and often crash/restart. Unplugging the drive will immediately stop the hanging issue (and if I had double clicked the drive, would briefly show the contents of the drive before closing the window) and plugging the drive back in will allow it to work, but the issue will appear again as soon as I put my computer to sleep or shut it off.
My previous Seagate Desktop HDD has never had this issue and still works perfectly fine. I've read the Amazon reviews for this particular product (the One Touch Hub) and found that this does appear to be an issue for this particular model. However, this is only the case for me on ONE device. When I attempt to replicate this issue on both my Windows 11 laptop and my MacBook Air, the drive will appear and read completely fine, even after a computer restart.
I've tried everything I can think of to potentially fix this issue to no avail: reformatting the drive (both NTFS and exFAT cause the issue), creating multiple partitions, trying different USB ports as well as different USB cables and power supplies (both of the Seagate drives use the same power supply), and even trying to update my PC's drivers. Chkdsk also finds no issues. I don't believe this issue would be accepted by Seagate as a warranty issue as the drive DOES work fine on other systems, and I don't know if Amazon would accept a return/exchange as I no longer have the original packaging.
I'm at a total loss on what to do. Any ideas would be greatly appreciated!
EDIT: This issue has been resolved! My computer had been in the High Performance power mode for whatever reason (I don't remember it doing that) and wouldn't switch back to Balanced even after I changed it myself. After following some instructions online for how to disable that and keep it in Balanced, the hard drive now works exactly as expected coming out of a restart or sleep mode. The drive also sounds different (as in better) and my case fans even spin to the speed I expected them to spin at, rather than be oddly slow (not mentioned above as I felt it wasn't important at the time).
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