Question 1tb HDD showing wrong capacity

Dec 6, 2019
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I have a 1tb hard drive on my laptop, but the capacity available is only about 240GB. It's been like this since I bought the laptop. I've tried looking at Disk management if there's any unallocated space but that is not the case. BIOS as well as the Intel RST -app show the right capacity. Tried running chkdsk and EaseUS surface test and the hard drive should be fine. Drivers should be up to date, I tried switching from Intel 300 Series Chipset family SATA AHCI controller to the standard SATA AHCI controller but that did nothing. I have run out of options so I would greatly appreciate if you guys could help me!

Laptop: MSI GV62 8RC
HDD: WDC WD10SPZX-17Z10T1
 
Sep 27, 2019
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Are you sure that specific model laptop comes with a 240gb ssd, or a 1tb hdd? The MSI laptops I see with your specs are just running an ssd.
 
Dec 6, 2019
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Are you sure that specific model laptop comes with a 240gb ssd, or a 1tb hdd? The MSI laptops I see with your specs are just running an ssd.
Yes I'm sure it has a 1tb hdd. That's what it said on the site I bought this from, that's what the BIOS info says and I looked inside the laptop and that's what reads on the actual hard drive
 
Dec 6, 2019
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Part number of the drive in question?
Info from both Speccy and eyeball whats written on it.

And is this a spinning hard drive, or a 2.5" SSD?
It's a hard drive not an ssd. Info from speccy:
Manufacturer Western Digital
Heads 16
Cylinders 121,601
Tracks 31,008,255
Sectors 1,953,520,065
SATA type SATA-III 6.0Gb/s
Device type Fixed
ATA Standard ACS3
Serial Number WD-WXC1A88CSH2S
Firmware Version Number 04.01A04
LBA Size 48-bit LBA
Power On Count 420 times
Power On Time 100.8 days
Speed 5400 RPM
Features S.M.A.R.T., APM, NCQ, TRIM
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA III 6.0Gb/s
Interface SATA
Capacity 931 GB
Real size 1,000,204,886,016 bytes
RAID Type None
 

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