Hello can somebody help me with my problem? I got a Seagate external hardrive which I am using for about 5 months now then all of a sudden when I plug it in to my computer it does not get recognized and the lights are off. When I right click on the "safely remove hardware" icon the name of detected device was "BACKUP +" instead of the official seagate device name. I tried several troubleshooting basics I found over the internet and also use the manufacturer's diagnostic tool but none of them works. Please help me to solve this problem, I can't afford to lose the data I have inside this drive. Thanks in advance.