2 of my rear USB 3.0 ports are not working

[caragon80]

I have the RS880 uATX 1.02 mobo (AMD 785G Chipset). I am having trouble with the 2 rear USB 3.0 ports - they are simply not working. Nothing I plug in there registers.. All the other USB ports work perfectly fine. It is just these two that are giving me problems. In a similar post to this one advice was given to download drivers for the USB 3.0 ports. Does anyone know what drivers I need to install for the AMD 785G chipset? Thanks.

 

[lp231]

Is that a HP?
download cpu-z, hit motherboard tab and post a screenshot here.

 

[GhosT_Hv]

Your motherboard dont have any USB 3.0 ports on it,
that means you're having some problem with your USB 3.0 ports that are available on your Case ?

 

[caragon80]

I am having a bit of a hard time posting a screen shot on here for some reason, but I did download CPU-Z and here is the info I get under the "Mainboard" tab:

Manufacturer: Foxconn
Model: 2A92 1.01
Chipset: AMD 785G
Southbridge: AMD SB700
LPCIO: ITE IT8720

BIOS

Brand: American Megatrends Inc.
Version: 6.09
Date: 09/07/2010

Graphic Interface

Version: PCI-Express
Link Width: x16 Max Supported: x16

 

[caragon80]

GhostT_Hv,

Yes, you are correct, my motherboard does not have USB 3.0 ports built in. The USB 3.0 ports are installed in my system by way of a separate USB card which is obviously attached to one of the PCI slots in the motherboard.

 

[GhosT_Hv]

then you'll need to install the drivers for your USB card.
Which USB card do you have ?
Did you get any driver's disc with your USB card ?

 

[caragon80]

I will need to take a look inside the case to see if I can identify the manufacturer of the USB card. My computer did not come with a separate disc for the USB card (it's an OEM computer from HP and they only gave me the system recovery discs - I have already installed Windows 7 a few times so I don't think the drivers are in there). I will get back to you on the name of the USB card manufacturer.

 

[GhosT_Hv]

I will need to take a look inside the case to see if I can identify the manufacturer of the USB card. My computer did not come with a separate disc for the USB card (it's an OEM computer from HP and they only gave me the system recovery discs - I have already installed Windows 7 a few times so I don't think the drivers are in there). I will get back to you on the name of the USB card manufacturer.

okay

 

[lp231]

The most common would be Renesas or Asmedia

 

[caragon80]

Ok, I pulled the USB card out and these are all the details I could see on it:

On the side of the card that shows all the electronics it has a symbol that reads: PSC
On the same side there is something that looks like a chip and it says: NEC Japan D720200F1

On the flip side there is a label that contains the following details:

Assy PN:607782-001
SPN: 608151-001
CT: PBGQD0AABZ20CE
PN: RHA314-5 Rev. A

On the green part of the same side where the label is, it also reads:

CHI314PCB-2 Rev: 2.1
USB3.0 Host Add in Card
PCIe2 x1 10W + EXT 10W

No where does it seem to show a brand name. Do you recognize any of these details?

 

[GhosT_Hv]

Is this your PC ?
If yes then scan your pc and it will detect which drivers to update.

 

[GhosT_Hv]

Look here : http://h30434.www3.hp.com/t5/Desktop-Hardware/USB-3-0-drivers-for-an-HPE-460z/td-p/552431

There is one user named LarryMeBoy that gave a link to download drivers , check whether it is working or not.

 

[caragon80]

That's funny. I was just in the middle of reading that as well. Thank you for sending me the link. I will take a look at what information provided by LarryMeBoy. The more I read this the more I realize there must be a wire that is not connected correctly in the motherboard. Thanks again for your help.

 

[GhosT_Hv]

That's funny. I was just in the middle of reading that as well. Thank you for sending me the link. I will take a look at what information provided by LarryMeBoy. The more I read this the more I realize there must be a wire that is not connected correctly in the motherboard. Thanks again for your help.

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