Hi all
I recently reinstalled Windows 2000 on my computer. I completely reformatted the drive and then installed a fresh copy of 2000. After installing all the drivers and service packs I reinstalled my version(5.15) of Mcafee. The installation seemed to go ok, except when clicking on Finish it stayed there for a while and then finally went away. When I restarted, Vshield wouldn't load in the system tray.
I talked with Mcafee tech support and tried doing a forced uninstall, deleting from the registry and installing the new installer for the product but nothing worked. They concluded I had the w32/klez virus due to some of the symptoms. I found this hard to believe, since I had just reformatted my drive and I am very very careful when I download something. I was able to scan manually in Windows without vshield running and it found no virus. At their suggestion I rebooted into safe mode with command prompt only and proceeded to follow the instructions to scan from the prompt. When I did so it gave me a msg that the program was trying to access the hard drive directly which wasn't allowed. It asked me to terminate or ignore. If I choose ignore, then it says the program may not function correctly but it proceeds to scan the hard drive. It is not able to open files like pagefile.sys or ntuser.exe. When it's done it says it found no virus and reports only 1 non-critical error. When it scans the D drive which is my fat32 drive it runs fine and reports no virus or error on that drive.
When I told Mcafee this, he referred me to Microsoft, saying I was going to have to ask them how to run from Dos mode properly. I have checked the knowledgebase of Microsoft to see if I could gain any additional information but wasn't able to.
Does anyone have any idea what I could do? It doesn't sound to me that I have a virus but I am not sure what to do and why vshield still won't load in the system tray.
Thanks
Allan
I recently reinstalled Windows 2000 on my computer. I completely reformatted the drive and then installed a fresh copy of 2000. After installing all the drivers and service packs I reinstalled my version(5.15) of Mcafee. The installation seemed to go ok, except when clicking on Finish it stayed there for a while and then finally went away. When I restarted, Vshield wouldn't load in the system tray.
I talked with Mcafee tech support and tried doing a forced uninstall, deleting from the registry and installing the new installer for the product but nothing worked. They concluded I had the w32/klez virus due to some of the symptoms. I found this hard to believe, since I had just reformatted my drive and I am very very careful when I download something. I was able to scan manually in Windows without vshield running and it found no virus. At their suggestion I rebooted into safe mode with command prompt only and proceeded to follow the instructions to scan from the prompt. When I did so it gave me a msg that the program was trying to access the hard drive directly which wasn't allowed. It asked me to terminate or ignore. If I choose ignore, then it says the program may not function correctly but it proceeds to scan the hard drive. It is not able to open files like pagefile.sys or ntuser.exe. When it's done it says it found no virus and reports only 1 non-critical error. When it scans the D drive which is my fat32 drive it runs fine and reports no virus or error on that drive.
When I told Mcafee this, he referred me to Microsoft, saying I was going to have to ask them how to run from Dos mode properly. I have checked the knowledgebase of Microsoft to see if I could gain any additional information but wasn't able to.
Does anyone have any idea what I could do? It doesn't sound to me that I have a virus but I am not sure what to do and why vshield still won't load in the system tray.
Thanks
Allan
</font color=purple></b><P ID="edit"><FONT SIZE=-1><EM>Edited by jc14all on 08/10/02 12:55 PM.</EM></FONT></P>
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