Question 3 DIM Slots not working, Checked CPU/MOBO Pins. Am I screwed? Pictures included.

Aug 23, 2019
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So 3 of my DIM slots weren't working after building a new PC. When I took the CPU off to check for bent Mobo Pins or damage to the cpu contacts I found this, DAMAGE click me, on the mobo and cpu. Missing pin that appears to be fused to the back of the CPU. My questions are: How does this happen?, and am I screwed under warranty?
 
Last edited:

Gam3r01

Titan
Moderator
That probably should be covered under your motherboard warranty, I see not realistic way that you, as the user, could have made that happen accidentally.
Bent pins are one thing, but a pin broken off to the CPU should be covered.
Depends on how good the warranty department is for your motherboard though.
 
Aug 23, 2019
5
0
10
0
That probably should be covered under your motherboard warranty, I see not realistic way that you, as the user, could have made that happen accidentally.
Bent pins are one thing, but a pin broken off to the CPU should be covered.
Depends on how good the warranty department is for your motherboard though.
Its an ASUS Prime z370 - A, and 85% of the replies about RMAing an ASUS MOBO has been pretty disheartening. :( but we will see.
 

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