[SOLVED] 3840x2160 Monitor only displaying 1900x1080?

[Renovations76]

Hi

This is either a graphics card, display issue (or user error) so apologies if I've posted in the wrong place...

I've just bought a monitor after MONTHS of research into my existing Graphics card and the new monitor as I didn't want to be in the exact situation I am in right now...

The specs of the monitor say it displays a max resolution of 3840 x 2160 (https://displaysolutions.samsung.com/monitor/detail/1041/U28E590#:~:text=Discover the detail of stunningly,4x greater than Full HD.)

The Graphics card specs say it can display a max resolution of 2560 x 1600 (https://www.geforce.co.uk/hardware/desktop-gpus/geforce-gt-610/specifications)

Connected via HDMI cable (but this shouldn't be the issue as HDMI connections carry 4K...?)

PROBLEM: The PC shows 1920x1080 as maximum selectable resolution.

Any help greatly appreciated!!

 

[Renovations76]

Maybe your monitor cannot accept 2560 x1440.
If it doesn't show up as an option in Windows then that'd be why.

Thanks for the reply, that's a sound suggestion, but, as per the original post:

"The specs of the monitor say it displays a max resolution of 3840 x 2160..."

Thanks again in advance for any further help.

 

[CosmicDance]

Check the monitor setup menu to ensure the HDMI is set to 2.0 and not 1.4 so that it can display full 4K.

 

[hotaru.hino]

Well the first problem is this:

The Graphics card specs say it can display a max resolution of 2560 x 1600 (https://www.geforce.co.uk/hardware/desktop-gpus/geforce-gt-610/specifications)

So 4K is out of the picture period. The second problem is what that HDMI port supports. I'm going to wager because the GT 610 is a low-end card and given its time of release, the HDMI port is of a version that only has enough bandwidth for 1920x1080 @ 60Hz (maybe up to 1920x1200).

EDIT: If you want to use a higher resolution and your card has a DisplayPort connector, use that instead of HDMI. If it only has Dual-Link DVI, you need to get a Dual Link DVI to DisplayPort adapter.