4gb of ram,but only show 2gbram

[calbo]

hi hi have a gatewaydx 4840 intelr i5 cpu
64bitzs, windows7 ult.. it have 4 slot,for the ram. i putin 2,4gbof ram it it only show 1/2 thas 4gb.. if i load 1,,4gb,it only show 2gb.each channel only read 2gb.out of 4gb..is ther someyhig i need to change on the motherboard,thanks'

 

[Xtergo]

go in your bios and make sure the second channel is enabled

 

[Tradesman1]

What the actual model # of the sticks?

 

[calbo]

go in your bios and make sure the second channel is enabled

hi I whent in the bios in advance I got memory hole enable.
I don't know,if thas the wright place, u r talkin about/

 

[Tradesman1]

go in your bios and make sure the second channel is enabled

hi I whent in the bios in advance I got memory hole enable.
I don't know,if thas the wright place, u r talkin about/

______________________

Good question

 

[Takasis007]

You can try this as well. Just follow the page.

https://support.microsoft.com/en-us/kb/978610

Check the system configuration settings

This problem may occur because the Maximum memory option is selected incorrectly. To fix this, follow these steps:
Click Start Start button, type msconfig in the Search programs and files box, and then click msconfig in the Programs list.
In the System Configuration window, click Advanced options on the Boot tab.
Click to clear the Maximum memory check box, and then click OK.
Restart the computer.