4k Monitor stuck in 1080p

[Adam Hindle]

I have a MSI R9 280x Graphics card with a HDMI lead connecting from that to my Acer 4k monitor. I have the latest drivers for both.

The issue is when i go to Control Panel > Display > Adjust Resolution it only shows 1920 x 1080?

Rather than showing 4k resolutions, and the picture quality looks rubbish because of this.

I can't seem to think of a reason why this is like this and was hoping for some help on a fix

Thanks.

 

[juannfox]

Doesn't AMD have it's own software? Is the monitor set to "Native" image display? That GPU and that monitor definitely support 4k.

 

[Adam Hindle]

AMD Radeon settings software show max resolution as 4k, but all the options to change resolution in the software caps at 1080p, and when i try and chnage to 4k it goes back to 1080p

 

[bigpinkdragon286]

Does your monitor have multiple inputs? Make sure you're connected to an input that supports 4k.

Are you using a high speed HDMI cable? A high speed cable is supposed to be used for 4k support.

 

[Adam Hindle]

I should have said, I've used this monitor and cable and had 4k working on it, back on windows 7

 

[juannfox]

How about the monitor setup? See that it's not forcing certain format to the image. I'm assuming you use HDMI cable connected to the gpu, right? Check through control panel/device manager if the card is connected right, and try disabling integrated graphics.-

 

[Adam Hindle]

@juannfox, yes my HDMI is straight out of the GPU, the GRaphics card is defo connected. How do i disable integrated graphics?

 

[juannfox]

@juannfox, yes my HDMI is straight out of the GPU, the GRaphics card is defo connected. How do i disable integrated graphics?

Through control panel/device manager/graphics and here it must have 2 options, one is the gpu and the other one is the integrated gpu. Right click that option and disable.-

 

[Adam Hindle]

I see AMD Radeon R9 200 series under display adapters, but see no header for graphics Goes Human Interface Devices and then next is IDE ATA/ATAPI Devices

 

[juannfox]

I see AMD Radeon R9 200 series under display adapters, but see no header for graphics Goes Human Interface Devices and then next is IDE ATA/ATAPI Devices

Whats your cpu?

 

[juannfox]

You should check that out: http://www.tomshardware.com/answers/id-2338138/amd-280-problem.html

 

[Adam Hindle]

Intel i5 4670k

 

[Adam Hindle]

and hdmi lead

 

[VinkiVoble]

I had a similar situation a while back when i ran my Gtx 780 with my 4K display, found that using a display port cable is much better and fixed the issue. (Also you can enjoy 60hz rather than the limited 30hz via HDMI)

 

[Adam Hindle]

I had a similar situation a while back when i ran my Gtx 780 with my 4K display, found that using a display port cable is much better and fixed the issue. (Also you can enjoy 60hz rather than the limited 30hz via HDMI)

My graphics card has two mini display ports, hdmi and DVI. And my monitor has HDMI, DVI and Display port

 

[VinkiVoble]

Mini Display port will be the best option then i suggest getting a Mini DP to DP cable which should do the trick

 

[Adam Hindle]

Mini Display port will be the best option then i suggest getting a Mini DP to DP cable which should do the trick

Aight I guess I'll give it a go thanks