50ms to ISP 2 hours away.

kehsee

Reputable
Jul 17, 2015
5
0
4,510
Okay so the entire area I live in pings to the ISP at 50ms. which is less than 2 hours away. Actually it changes from 11ms to 30ms to 51ms. But in reality it's 50 ms all the time. (i refresh it and it cycles through those 3 numbers everytime) but the actual ping I get when ever I play a video game feels like 100 plus. I ping to google.com the same amount i ping to my ISP. and it is all the way on the other side of the country. I constantly get 80 ping in every game I play. Does not matter which part of the country i connect to It will always be 80 or 70 if i am lucky. Oh yes, my download/upload is always fine. Never any problems with that.
 
This is pinging to google.com

0 MSI.hsd1.fl.comcast.net [2601:4c1:c001:8cca:a114:4085:290e:49a0]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 2601:4c1:c001:8cca:5ee3:eff:fed7:8ad0
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 2001:558:4032:1::1
0/ 100 = 0% |
3 12ms 0/ 100 = 0% 0/ 100 = 0% te-0-2-0-19-ur03.panamacity.fl.pancity.comcast.net [2001:558:242:37::1]
0/ 100 = 0% |
4 59ms 0/ 100 = 0% 0/ 100 = 0% be-3666-cr02.56marietta.ga.ibone.comcast.net [2001:558:0:f6b4::1]
0/ 100 = 0% |
5 58ms 0/ 100 = 0% 0/ 100 = 0% be-11491-pe04.56marietta.ga.ibone.comcast.net [2001:558:0:f8ec::2]
0/ 100 = 0% |
6 58ms 0/ 100 = 0% 0/ 100 = 0% 2001:559::d66
0/ 100 = 0% |
7 58ms 0/ 100 = 0% 0/ 100 = 0% 2001:4860:0:1164::3
0/ 100 = 0% |
8 59ms 0/ 100 = 0% 0/ 100 = 0% 2001:4860::c:4000:e362
0/ 100 = 0% |
9 63ms 0/ 100 = 0% 0/ 100 = 0% 2001:4860::c:4000:d9e0
100/ 100 =100% |
10 --- 100/ 100 =100% 0/ 100 = 0% 2001:4860::1:0:c6ea
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 2001:4860:0:1::7
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% dfw25s16-in-x0e.1e100.net [2607:f8b0:4000:80f::200e]





1 1 ms 1 ms 1 ms 2601:4c1:c001:8cca:5ee3:eff:fed7:8ad0
2 11 ms 9 ms 10 ms te-0-2-0-19-ur03.panamacity.fl.pancity.comcast.net [2001:558:242:37::1]
3 50 ms 51 ms 50 ms 2001:558:240:78::1
4 57 ms 57 ms 56 ms be-3666-cr02.56marietta.ga.ibone.comcast.net [2001:558:0:f6b4::1]
5 57 ms * 58 ms be-3666-cr02.56marietta.ga.ibone.comcast.net [2001:558:0:f6b4::1]
6 58 ms 63 ms 56 ms 2001:559::d66
7 * 57 ms 57 ms 2001:559::d66
8 57 ms 57 ms 57 ms 2001:4860::c:4000:e362
9 52 ms 68 ms 81 ms 2001:4860::c:4000:d9e0
10 52 ms 52 ms 52 ms 2001:4860::1:0:c6ea
11 54 ms 52 ms 51 ms 2001:4860:0:1::7
12 52 ms 52 ms 50 ms dfw25s16-in-x0e.1e100.net [2607:f8b0:4000:80f::200e]
 
It looks like an issue with comcast between hops 3 and 4. I can ping Los Angeles at 60ms from a Minneapolis suburb (2000 miles). Florida to Georgia is only 350 miles. Something is funky with that connection IMHO. Getting comcast to recognize these issues is difficult. Their level 1 tech support doesn't generally know what to do with Ping logs, Smoke ping logs, or Line Quality Test results. I think you might have better luck getting all your test docs printed and getting a Level 2 tech out to your house.