Question 5600x whea incorrectable error[headache] HELP

Jul 27, 2021
9
1
15
0
Hi, I'm new an this will be my first post

I am experiencing whea incorrectable error/blue screen on a daily basis

System
Cpu 5600x
Mb gigabyte b550 with the latest bio update
Ram ddr4 16gb Adata rgb[tested with new rams still get whea incorrectable error]
Psu 650w
Gpu 1080 gtx
Liquid cooler

New Window10 install up to date drivers etc

There is one good news

Whea error only happens on when power option is on either high performance or balance

When I have power on saving mode the pc seem stable,

I don't know if it's a hardware, an which hardware?

Any help is much appreciated
 
Last edited:

Colif

Win 10 Master
Moderator
WHEA = Windows Hardware Error Architecture. Its an error called by CPU but not necessarily caused by it. Can be any hardware


what make/model PSU?

latest chipset drivers? https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
try running this and check CPU - - https://www.guru3d.com/files-details/prime95-download.html
Prime 95 how to Guide: http://www.playtool.com/pages/prime95/prime95.html
 
Jul 27, 2021
9
1
15
0
WHEA = Windows Hardware Error Architecture. Its an error called by CPU but not necessarily caused by it. Can be any hardware


what make/model PSU?

latest chipset drivers? https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
try running this and check CPU - - https://www.guru3d.com/files-details/prime95-download.html
Prime 95 how to Guide: http://www.playtool.com/pages/prime95/prime95.html
Thank you Moderator Colif

The PSU model is

CoolMaster 650W MPY-6501-AFAAG
MWE GOLD 650 FULLY modular

The latest AMD chipset installed
Latest BIO update F13
Reseated CPU new paste applied
Reseated all plugs from PSU to MB

I will get on with the following guide you have gave me an get back to you

Thank you again
 
Jul 27, 2021
9
1
15
0
Update

I have had a few whea error but for some reason the minidump file isn't getting created after whea error restart ?

I have done the following steps to change the minidump file location
 

Colif

Win 10 Master
Moderator
i hate errors that don't create dumps. It is like PC doesn't want to be fixed.

did you run Prime 95?

what ssd/hdd do you have? We will need to test most of your stuff. I don't think its likely to be AIO

the power plan thing is odd. did you update chipset drivers as there might be 2 other power plans although I been led to believe they don't exist anymore. Could be Ryzen Balanced & Ryzen High Performance as well. I am not sure though as I had heard they being removed, although I still have them

updating Ryzen Master might help them too.
 
Jul 27, 2021
9
1
15
0
Yes i ran prime95 for 1.30hrs with no issues

SSD is ADATA SX6000PNP(main) also a Kingston sa400s37480g SSD but has no files in it but is hooked up

whea incorrectable error set at 0% when system crash (Hence why minidump file isn't created?)

Chipset is on the latest one Via link down below

I don't have Ryzen power plans like you have (Installed apps) https://ibb.co/9h89QLS (Power plan) https://ibb.co/3sKRZHP

Thanks Colif




 

Colif

Win 10 Master
Moderator
Do you have this installed? https://www.amd.com/en/technologies/ryzen-master
not so much for the overclocking but it includes drivers that may help

I don't think its the PSU, that model seem okay from the reviews I saw.

since it won't produce dumps
Can you download and run Driverview - http://www.nirsoft.net/utils/driverview.html

All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

Can you take a screenshot from (and including)Driver name to (and including)Creation date.

upload it to an image sharing website and show link here

I just want to see whats running. Did you install any Gigabyte apps? Such as Easytune?
 
Jul 27, 2021
9
1
15
0
Mate colif

I have installed ryzen master

Here is a screenshot of the drivers https://ibb.co/b61fGNP

I don't think i have any gigabyte app installed

Australia is doing great in the Olympics

I forget to mention i get kernel error 41 on event viewer
 
Last edited:

Colif

Win 10 Master
Moderator
VSoC = System of a chip. I had to work out what it meant...
increasing it can help system stability, as you have found.
it helps with memory speed as well.

which part is helped by it isn't clear but it seems to help in some systems
 
Jul 27, 2021
9
1
15
0
Hey my pc is fixed, it was my m.2 ssd that was causing the whea error. did a new clean install on a regular ssd kingstong/non m.2

No more pc crash, its either a faulty m.2 or the MB m.2 hardware is faulty
 
Reactions: Colif

ASK THE COMMUNITY

TRENDING THREADS