5G Frontier Router Disconnecting

[snowboarde1010]

Recently ordered a new router from Frontier and all was working great. I myself and most of my family used the 5G because it claimed to support more devices than the 2.4G, also it is faster. After an hour it turned itself off. I had to go into router settings (192.168.x.x) and either 1.) Rename the 5G connection or 2.) Disable and re-enable it. That would fix it every time without flaw, but after about 10 minutes it would disconnect itself again. Called frontier support and they are basically worthless. Changing the channel of the 5G connection seemed to help it last a bit longer but still ended up dying in the end. 2.4G is flawless and has not once disconnected itself. Any ideas?

https://imgur.com/r6fcNSK

Specs

ISP - Frontier (Wireless Wi-Fi)
Router Serial no. - G1A115102906597
PC Specs (speccy)
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i5 6600K @ 3.50GHz 24 °C
Skylake 14nm Technology
RAM
24.0GB Dual-Channel Unknown @ 1200MHz (15-15-15-35)
Motherboard
MSI Z170A PC MATE (MS-7971) (U3E1) 31 °C
Graphics
KN242HYL (1920x1080@60Hz)
DELL S2340M (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 950 (Gigabyte) 30 °C
Storage
931GB TOSHIBA DT01ACA100 (SATA) 31 °C
111GB TOSHIBA MKNSSDEC120GB (SSD) 29 °C
Optical Drives
ASUS DRW-24F1ST c
Audio
Realtek High Definition Audio

Wireless adapter - Netgear WNDA4100 N900 wireless dual band USB adapter
Devices on Wi-Fi - Most likely not accurate considering the 5G is throttling and kicks everyone off 5G but here is an imgur. https://imgur.com/d0bMhIE

**Mostly shows 2.4G because we all are now on it.**

Thanks

 

[WINTERLORD]

is best to buy like an asus router mi dont like using what the isp comes with as they usualy give you just a generic router. ac routers are great ac1200 and up depending on how much you want to spend

 

[snowboarde1010]

is best to buy like an asus router mi dont like using what the isp comes with as they usualy give you just a generic router. ac routers are great ac1200 and up depending on how much you want to spend

Wait so I can still have Frontier as an ISP but use a different router like you were saying to connect to their services? Thanks for replying.

 

[Corwin65]

You would need a modem that is compatible with your ISP. Contact them for specifics. You can then buy a modem that has a router.

Ideally, I would contact them first and ask them to replace your current one as it seems defective.