Question 64 gig Ram Upgrade, Issues with Windows 11 loading

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2kold

2kold

Dec 11, 2024
6
0
10
I am at my wits end and simply cannot search any longer for the solution so therefore I will make this post-
I have done searching but have not found the correct solution.
I am trying to upgrade my 32 gig total ram to 64
My setup consists of the following and helpful information:


OS Name --Microsoft Windows 11 Pro
24H2
installed 11/08/24
OS BUILD 26100.2605
Windows Feature Experience Pack 1000.26100.36.0
Version 10.0.26100 Build 26100
Beelink Ser4
System Manufacturer --AZW
BaseBoard Manufacturer --AZW
BaseBoard Product --SER
BaseBoard Version -- V01
System Type -- x64-based PC

Processor -- AMD Ryzen 7 4800U with Radeon Graphics, 1800 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date -- American Megatrends Inc. SER_V1.14_P3C6M43_B_Link, 3/24/2022
SMBIOS Version --3.2
Embedded Controller Version --255.255
BIOS Mode --UEFI

Platform Role -- Mobile
Secure Boot State -- Off
PCR7 Configuration -- Elevation Required to View
Hardware Abstraction Layer -- Version = "10.0.26100.1"
Installed Physical Memory (RAM) -- 32.0 GB
Total Physical Memory -- 31.4 GB
Available Physical Memory -- 21.8 GB
Total Virtual Memory -- 63.4 GB
Available Virtual Memory -- 51.7 GB
Page File Space -- 32.0 GB
Page File -- D:\pagefile.sys
Kernel DMA Protection --Off
Virtualization-based security -- Running
Virtualization-based security Required Security Properties --
Virtualization-based security Available Security Properties -- Base Virtualization Support, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured -- Hypervisor enforced Code Integrity
Virtualization-based security Services Running -- Hypervisor enforced Code Integrity
App Control for Business policy -- Enforced
App Control for Business user mode policy -- Off
Automatic Device Encryption Support-- Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

driver node strong name
c_firmware.inf:db04a16cafa4a965:FirmwareResource.NT:10.0.26100.1:UEFI\CC_00010001

bios version

device manager says firmware was installed 11/08/2024
system firmware version 13
AZW_SODIMM_4800U_SER_V1.14_P3C6M43_B_Link_

when I initially swapped to the 64g kit (32gx2),
I first went into the bios to check and it definitely registers that there is 64 gigs and when i check the memory details-
it says its up to 3200mhz- and when trying to boot Windows 11 as usual, nothing but blank / black screen.
I also did a on-board reset button.. No change
I thought maybe the XMP ( that's intel, not sure for AMD), but cannot distinguish where & what I'm looking for.
The Bios is a bit involved for me and there are so many things about it that I have little to non knowledge about it.
Therefore I do not try to mess with it..
I did a memory diagnostic on it one day ago since I was getting error logs immediately after the recent update from Microsoft 1 day ago, but nothing came up.

Recent updates to OS :
- 2024-12 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5048667)
- 2024-11 Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5048162)
- 2024-11 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5045934)
- Advanced Micro Devices, Inc. - Display - 31.0.12027.9001
- Windows Configuration Update (KB5035942)

I am using Crucial DDR4 memory 3200 1.2v CL22 for both 32g kit & 64 gig kit
Again, My bios registers that there is 64 (32 in each slot)
My extent of my computer internally is that I read Log files thru computer management, task manager, and occasionally view the CBS file.
I mainly use my master control unit for Graphic Design & Audio production
Im not trying to overclock or do anything special ( its all set to auto anyways) but if theres just something simple i need to know , pretty much thats all.
I try to read into much of this and i get lost...
So if anyone has any simple answers for me , that would be fantastic. I am on a limited time frame as I only have a small window until I can actually return the sticks if I cannot find a solution. Thanks,
 
Last edited:
In the bios EXPO is the XMP equivalent for amd boards.

1. Have you placed the ram modules in Slot A2 & B2 ?
2. Does the system boot into Safe Mode ?
 
2kold said:
I am at my wits end and simply cannot search any longer for the solution so therefore I will make this post-
I have done searching but have not found the correct solution.
I am trying to upgrade my 32 gig total ram to 64
My setup consists of the following and helpful information:


OS Name --Microsoft Windows 11 Pro
24H2
installed 11/08/24
OS BUILD 26100.2605
Windows Feature Experience Pack 1000.26100.36.0
Version 10.0.26100 Build 26100
Beelink Ser4
System Manufacturer --AZW
BaseBoard Manufacturer --AZW
BaseBoard Product --SER
BaseBoard Version -- V01
System Type -- x64-based PC

Processor -- AMD Ryzen 7 4800U with Radeon Graphics, 1800 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date -- American Megatrends Inc. SER_V1.14_P3C6M43_B_Link, 3/24/2022
SMBIOS Version --3.2
Embedded Controller Version --255.255
BIOS Mode --UEFI

Platform Role -- Mobile
Secure Boot State -- Off
PCR7 Configuration -- Elevation Required to View
Hardware Abstraction Layer -- Version = "10.0.26100.1"
Installed Physical Memory (RAM) -- 32.0 GB
Total Physical Memory -- 31.4 GB
Available Physical Memory -- 21.8 GB
Total Virtual Memory -- 63.4 GB
Available Virtual Memory -- 51.7 GB
Page File Space -- 32.0 GB
Page File -- D:\pagefile.sys
Kernel DMA Protection --Off
Virtualization-based security -- Running
Virtualization-based security Required Security Properties --
Virtualization-based security Available Security Properties -- Base Virtualization Support, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured -- Hypervisor enforced Code Integrity
Virtualization-based security Services Running -- Hypervisor enforced Code Integrity
App Control for Business policy -- Enforced
App Control for Business user mode policy -- Off
Automatic Device Encryption Support-- Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

driver node strong name
c_firmware.inf:db04a16cafa4a965:FirmwareResource.NT:10.0.26100.1:UEFI\CC_00010001

bios version

device manager says firmware was installed 11/08/2024
system firmware version 13
AZW_SODIMM_4800U_SER_V1.14_P3C6M43_B_Link_

when I initially swapped to the 64g kit (32gx2),
I first went into the bios to check and it definitely registers that there is 64 gigs and when i check the memory details-
it says its up to 3200mhz- and when trying to boot Windows 11 as usual, nothing but blank / black screen.
I also did a on-board reset button.. No change
I thought maybe the XMP ( that's intel, not sure for AMD), but cannot distinguish where & what I'm looking for.
The Bios is a bit involved for me and there are so many things about it that I have little to non knowledge about it.
Therefore I do not try to mess with it..
I did a memory diagnostic on it one day ago since I was getting error logs immediately after the recent update from Microsoft 1 day ago, but nothing came up.

Recent updates to OS :
- 2024-12 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5048667)
- 2024-11 Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5048162)
- 2024-11 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5045934)
- Advanced Micro Devices, Inc. - Display - 31.0.12027.9001
- Windows Configuration Update (KB5035942)

I am using Crucial DDR4 memory 3200 1.2v CL22 for both 32g kit & 64 gig kit
Again, My bios registers that there is 64 (32 in each slot)
My extent of my computer internally is that I read Log files thru computer management, task manager, and occasionally view the CBS file.
I mainly use my master control unit for Graphic Design & Audio production
Im not trying to overclock or do anything special ( its all set to auto anyways) but if theres just something simple i need to know , pretty much thats all.
I try to read into much of this and i get lost...
So if anyone has any simple answers for me , that would be fantastic. I am on a limited time frame as I only have a small window until I can actually return the sticks if I cannot find a solution. Thanks,
Click to expand...
Post a link to the mobo you have and also the ram that you bought.
 
Bob.B said:
Post a link to the mobo you have and also the ram that you bought.
Click to expand...
the ram I bought to swap out with my current 32gig kit , also by crucial which is currently running at 3200mhz

Crucial RAM 64GB Kit (2x32GB) DDR4 3200MHz CL22 (or 2933MHz or 2666MHz) Laptop Memory CT2K32G4SFD832A​


https://www.amazon.com/Crucial-3200...&hvlocphy=&hvtargid=pla-4584345032170074&th=1

The mobo is AZW SER
https://browser.geekbench.com/v5/cpu/16567497
It's a Beelink Ser4 w/ AMD 4800U processor
It originally came with 16 gig ( 8g x 2 ) and i immediately upgraded 2 yrs ago with Crucial 32g kit (2 x 16g) and now I am trying to upgrade it to the 64g kit. I have only two slots. And like I said, when I install the 64 kit, The bios reads more but it won't boot into Windows, thats it. I haven't found any information saying it won't work (64gig upgrade) and I have no idea why Windows will not boot up.
I have not tried safe mode.
 
KingLoki said:
In the bios EXPO is the XMP equivalent for amd boards.

1. Have you placed the ram modules in Slot A2 & B2 ?
2. Does the system boot into Safe Mode ?
Click to expand...
I believe that I read in the past that my machine cannot overclock , meaning that I cannot change the EXPO, but I may be wrong on this. And I have only two slots and it is dual channel. And I have not tried to boot into safe mode
 
2kold said:
the ram I bought to swap out with my current 32gig kit , also by crucial which is currently running at 3200mhz

Crucial RAM 64GB Kit (2x32GB) DDR4 3200MHz CL22 (or 2933MHz or 2666MHz) Laptop Memory CT2K32G4SFD832A​


https://www.amazon.com/Crucial-3200...&hvlocphy=&hvtargid=pla-4584345032170074&th=1

The mobo is AZW SER
https://browser.geekbench.com/v5/cpu/16567497
It's a Beelink Ser4 w/ AMD 4800U processor
It originally came with 16 gig ( 8g x 2 ) and i immediately upgraded 2 yrs ago with Crucial 32g kit (2 x 16g) and now I am trying to upgrade it to the 64g kit. I have only two slots. And like I said, when I install the 64 kit, The bios reads more but it won't boot into Windows, thats it. I haven't found any information saying it won't work (64gig upgrade) and I have no idea why Windows will not boot up.
I have not tried safe mode.
Click to expand...
Test each new ram stick one at a time see if either will boot.
 
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Bob.B said:
Test each new ram stick one at a time see if either will boot.
Click to expand...
it only goes as far as into the bios and I can see that they both are reading as it should and the amount of ram , but if it makes a difference to get the OS to boot, i can try that.
 
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