Question 65" touch screen: cannot drag & drop in Windows10 browsers

[casparsmits]

Hi all,

We have installed a beautiful iiyama 65" touchscreen which works great except for what we want to use it for: for dragging appointments around in Google Calendar.

The dragging and dropping works great except in Google Chrome, Firefox and Edge. When zooming into a website, it seems to move the page around rather than dragging the object. I have messed around with the gesture touch settings of Windows 10 but I couldn't get it to work. I have also tried to enable all the touch options in Chrome, and also tried it with all these functions disabled:

I have tried it on another Windows 10 computer and there the same thing seems to happen. I feel like there are touch or gesture settings that I seem to be missing, does anyone have ideas that I could try?

 

[rgd1101]

so did you hold a long press before drag and drop?

 

[Roland Of Gilead]

Hey there,

Can you list your PC specs in full?

Are all system drivers up to date, including chipset and GPU? What cable do you use for the TV? HDMI, DP?

 

[casparsmits]

so did you hold a long press before drag and drop?

Yes! I should have mentioned that. I have also looked in Windows settings to disable the other long press option (long press for right click) to see if that influences it, but it doesn't.

 

[casparsmits]

Hey there,

Can you list your PC specs in full?

Are all system drivers up to date, including chipset and GPU? What cable do you use for the TV? HDMI, DP?

I exported the PC specs, you can find them here (DxDiag). The cable is a HDMI cable + a USB Touch controller cable. The manual mentions they are plug & play. I'm now looking for chipset and GPU updates, haven't checked that yet!

 

[Roland Of Gilead]

I exported the PC specs, you can find them here (DxDiag). The cable is a HDMI cable + a USB Touch controller cable. The manual mentions they are plug & play. I'm now looking for chipset and GPU updates, haven't checked that yet!

Have you another HDMI cable to test with? Your laptop is quite old. Have you another laptop you can test with?

 

[casparsmits]

Have you another HDMI cable to test with? Your laptop is quite old. Have you another laptop you can test with?

Hi Roland, thank you for the suggestions. I updated the chipset and GPU, but it did not make a difference. Also tested with another laptop (DxDiag), but it has the same issue. The HDMI cable came with the touchscreen, I will bring another one on monday.

 

[rgd1101]

in windows, does the long press work with that 65" touchscreen?

 

[Roland Of Gilead]

Hi Roland, thank you for the suggestions. I updated the chipset and GPU, but it did not make a difference. Also tested with another laptop (DxDiag), but it has the same issue. The HDMI cable came with the touchscreen, I will bring another one on monday.

Which exact model TV/Monitor is it?

Edit: is it this one https://iiyama.com/gl_en/products/prolite-te6503mis-b1ag/

 

[casparsmits]

Which exact model TV/Monitor is it?

Edit: is it this one https://iiyama.com/gl_en/products/prolite-te6503mis-b1ag/

It is exactly that one!

I have found out that my old Wacom tablet (Wacom Bamboo Fun CTE-650) has the same issue, which changes things. With the Wacom tablet and firmware, when I change from Pen mode to Mouse mode, everything works as it should. I'm now trying to find out if Windows Ink has something to do with the issue.

 

[Roland Of Gilead]

Let us know how you get on.