655 probook cannot read external hard drive

[oostroma]

I wanted to clone the existing hard drive to an SSD but when connecting the SSD with a Kingston external hard drive enclosure the laptop does not see the external drive at all. Even when I swap the drives the laptop does not see the external device. Oddly it does see my USB thumb drive and will boot from it as well.

 

[WyomingKnott]

Most likely answer is that the external hard drive enclosure is faulty in some way. You did try two different disks in it, yes?

 

[oostroma]

Yes, I tried the original because I swapped out the SSD first and then attempted to clone the drive. I have used this external enclosure several times. I swapped the SSD back out and put it in the external enclosure and still it is not recognized. I then used another external enclosure and no change. I finally was able to access HPs site so I have downloaded a newer firmware ofr the laptop. I will know tomorrow if that was the issue.

 

[D_Know_WD]

Hi there oostroma,

Have you ever used external HDD on the laptop before? After different enclosures don't get recognized, then it is possible that the USB ports don't supply enough power. I would advise you to change the port as well as the cable(Y type of one preferably).

Hope this will help,
D_Know_WD