7770 gets too hot during gaming, should I return it and get a refund?

[mike2012]

Ok, here's the deal, last week I got a MSI R7770. But now, I'm realizing that it's either too hot or too loud. Even if it's loud, with the fans at 60%, I'll see temperatures up to 71c and 74c in graphics intense games. If it's not loud, you'll 75c in graphics intensive games. I don't feel safe with these temperatures and I was wondering, should I just return this card, so I could get a refund on it?

I mean, it games great. But the fans are just way too loud during gaming.

I never had this problem with my old Gigabyte 7750. During gaming I could barely notice the fans.

So should I return this card and see about getting my money back?

 

[mike2012]

75C is not hot at all for a GPU load

You're fine - if it's too loud, set a custom fan profile to keep them quieter. You don't need to worry about temps until you're over ~85C and you don't REALLY need to be worried about temps until you're over 90C.

If noise is bothering you, I'd just set a fan profile that is quiet but can keep the card in the low 80s under load.

I know but usually I'm used to not seeing above 70c at full load.

Only my old overclocked Gigabyte HD 7750, it would never go beyond 70c even when playing really intense games like BF3. And I never even noticed the fans.

I might just get a refund and ge the Gigabyte HD 7770. I don't think the fans on this one were meant for heavy gaming.

 

[ARICH5]

have you read the comments in newegg about the msi 7770?

apperently they had a voltage problem causing them to overheat.

 

[mike2012]

have you read the comments in newegg about the msi 7770?

apperently they had a voltage problem causing them to overheat.

It's probably that.

The only other thing I could thing of other than that, is that the 2nd slot being blocked... You know where the msi logo is on the card.

http://www.microcenter.com/product/403019/R7770-PMD1GD5_AMD_Radeon_HD_7770_GHz_Edition_1024MB_GDDR5_PCIe_30_x16_Video_Card

Could that be causing the overheating as well?

 

[unksol]

Temps are normal. A more powerful card will be hotter than a less powerful card. It's not defective (unless the voltage bug is true) so I assume they'll charge you restocking fees or something.

 

[bgunner]

I know but usually I'm used to not seeing above 70c at full load.

Only my old overclocked Gigabyte HD 7750, it would never go beyond 70c even when playing really intense games like BF3. And I never even noticed the fans.

I might just get a refund and ge the Gigabyte HD 7770. I don't think the fans on this one were meant for heavy gaming.

you are now running a card the runs at faster clocks, this in itself will create more heat. 70°c to 85°c is common for GPU's so the temps you are seeing are not abnormal nor hurting anything. you can't compare heat from one type of chip to the next and say they should be the same because of clocks core structure and cooling solutions.

To make the noise lower I suggest doing what BigMack70 said and make a profile that will keep it quite.

If you return the card, get a cooling solution with duel fans, they have a tendency to keep the card cooler with less noise (Although this is not always the case).

 

[ARICH5]

i did more research...the problem was the msi pe tripleovervoltage (thats the name) was actually not overvolted at all. resulting in people oc'ing the card and causing malfunctions and over heating..

so i think we can rule that out;;;;false alarm..my bad

 

[bgunner]

It's probably that.

The only other thing I could thing of other than that, is that the 2nd slot being blocked... You know where the msi logo is on the card.

http://www.microcenter.com/product/403019/R7770-PMD1GD5_AMD_Radeon_HD_7770_GHz_Edition_1024MB_GDDR5_PCIe_30_x16_Video_Card

Could that be causing the overheating as well?

are you referring to the back of the card where you plug the monitors in? if not then that is not an issue but if you are, you are blocking the heat output of the card.

edit: there are 3 MSI labels on that card so it is tough to tell which one you are referring to.

 

[ARICH5]

ya know what would be nice is if you took your side panel off and took a picture.

 

[mike2012]

are you referring to the back of the card where you plug the monitors in? if not then that is not an issue but if you are, you are blocking the heat output of the card.

Yep, but that's not blocked, it's the MSI logo that's blocked. That's got to be it, because I've read reviews of people saying it runs cool and quiet. So perhaps by blocking the MSI logo, that creates more heat.

My case is weird though, because you can't just pull out the things blocking the 2nd and 4th slot. I think I have to remove the brackets to remove the cover or something like that.

Here's my case:
http://www.microcenter.com/product/403683/Pavilion_p6-2123_Desktop_Computer_Refurbished

If anything, I'll try to remove the cover from the 2nd slot, but if that doesn't work, I'll get a refund and get the Gigabyte version, which I know will keep cool.

 

[bgunner]

you need to remove your card and use a Flat Head screw driver and pry out the piece that is in there. they are break away pieces. there are horizontal slots on either side to pry up and down, twisting them and the contacts will break. after this your card temps will go way down letting the heat out instead of keeping it in the case and in the GPU.

edit NOW i see what you mean. you will need to cut them out some how or drop 30+ to get a different case. to cut them out you will need to empty out the case to prevent metal shaving from hurting your components. since you need to do this might as well get a new case all parts will be out any ways.

" I'll get a refund and get the Gigabyte version, which I know will keep cool."

no this wont work either. All cards vent alittle out the back even ones that vent into the case vent some out the back. Your issue is the heat staying in the card and in the case. the only solution is to remove the heat from the case. this is done by letting the cards vent out the back.

 

[mike2012]

you need to remove your card and use a Flat Head screw driver and pry out the piece that is in there. they are break away pieces. there are horizontal slots on either side to pry up and down, twisting them and the contacts will break. after this your card temps will go way down letting the heat out instead of keeping it in the case and in the GPU.

edit NOW i see what you mean. you will need to cut them out some how or drop 30+ to get a different case. to cut them out you will need to empty out the case to prevent metal shaving from hurting your components. since you need to do this might as well get a new case all parts will be out any ways.

" I'll get a refund and get the Gigabyte version, which I know will keep cool."

no this wont work either. All cards vent alittle out the back even ones that vent into the case vent some out the back. Your issue is the heat staying in the card and in the case. the only solution is to remove the heat from the case. this is done by letting the cards vent out the back.

Hmm, well I managed to remove the thing covering the second slot and while the card is running cooler, it's gets to hot at lower fan speeds.

And the default fan speeds are just unbearable during gaming. Even during less intense games like Mass Effect 2, the fans will be going at 50%-60% and the card will still get to around 70c at times.

So I'll probably return the card and get a different version of the HD 7770. Preferably one where the fans run at around 40% to 45% and stay below 70c during the most intense gaming sessions.

Does anyone know which brands of the HD 7770 run cool but quiet?

 

[bgunner]

You could take a look at the Sapphire Vapor-X 7770 as TPU's review has it as being one of the quietest cards while also having load temps below 70C:

http://www.techpowerup.com/reviews/Sapphire/HD_7770_Vapor-X/1.html

the issue is that he has the exhaust vent on the back of the card covered, forcing the heat to stay in the card. changing the card will not help his issue at all.

 

[mike2012]

You could take a look at the Sapphire Vapor-X 7770 as TPU's review has it as being one of the quietest cards while also having load temps below 70C:

http://www.techpowerup.com/reviews/Sapphire/HD_7770_Vapor-X/1.html

You could take a look at the Sapphire Vapor-X 7770 as TPU's review has it as being one of the quietest cards while also having load temps below 70C:

http://www.techpowerup.com/reviews/Sapphire/HD_7770_Vapor-X/1.html

the issue is that he has the exhaust vent on the back of the card covered, forcing the heat to stay in the card. changing the card will not help his issue at all.

Read above, I removed the cover and I'm still having issues.

 

[bgunner]

70°C is normal at those fan speeds it is no longer running hot but if you want a silent GPU get a passive cooled card. but expect the temps to be higher than what you are getting now.

as mentioned before you can also try a program and make your own fan curve to help keep the noise down. Keep this in mind Also, your case has terrible air flow through it. This will also help keep the cards hot by sucking warm-hot air through it to cool them.

What program are you using to monitor your temps on the gpu? I use CPUID hardware monitor and get 64°C at 70% - 72% fan speeds (but this is a different card mind you) and MSI afterburner says 70°C - 72°C.

 

[TenPc]

What is your total power output of your PSU?
The 7770 uses a more power than the 7750.
The PSU requirment for the 7750 is 400 watt but the 7770 is 500 watt, according to each manufacturer website.
http://www.gigabyte.com/products/product-page.aspx?pid=4131#sp
http://www.amd.com/us/products/desktop/graphics/7000/7770/Pages/radeon-7770.aspx#2
MSI site didn't actually state what power requirement so I checked the same model number with the AMD site
http://www.msi.com/product/vga/R7770-PMD1GD5.html#?div=Specification

It might just be a matter of upgrading to a better PSU, I would rather think that you'd need about 650 watt, to account for other hadware.

 

[mike2012]

What is your total power output of your PSU?
The 7770 uses a more power than the 7750.
The PSU requirment for the 7750 is 400 watt but the 7770 is 500 watt, according to each manufacturer website.
http://www.gigabyte.com/products/product-page.aspx?pid=4131#sp
http://www.amd.com/us/products/desktop/graphics/7000/7770/Pages/radeon-7770.aspx#2
MSI site didn't actually state what power requirement so I checked the same model number with the AMD site
http://www.msi.com/product/vga/R7770-PMD1GD5.html#?div=Specification

It might just be a matter of upgrading to a better PSU, I would rather think that you'd need about 650 watt, to account for other hadware.

A Corsair cx430 which I'm told should be enough for an HD 7770 + Core i3 setup.

 

[bgunner]

What is your total power output of your PSU?
The 7770 uses a more power than the 7750.
The PSU requirment for the 7750 is 400 watt but the 7770 is 500 watt, according to each manufacturer website.
http://www.gigabyte.com/products/product-page.aspx?pid=4131#sp
http://www.amd.com/us/products/desktop/graphics/7000/7770/Pages/radeon-7770.aspx#2
MSI site didn't actually state what power requirement so I checked the same model number with the AMD site
http://www.msi.com/product/vga/R7770-PMD1GD5.html#?div=Specification

It might just be a matter of upgrading to a better PSU, I would rather think that you'd need about 650 watt, to account for other hadware.

If this would make a GPU Over heat then it would be the first time I have ever heard of it. Usually to low of a wattage will cause crashes and pour performance as the system will lack for power. I have never heard of it causing a component to overheat.

 

[mike2012]

Yep, it's confirmed it's some problem with the graphics card.

I reverted back to my old Gigabyte HD 7750 and I'm not seeing more than 64c in Sonic Generations. The temperatures also climb MUCH slower than the MSI HD 7770. And the Gigabyte HD 7750 also stays at 39% the whole time... While the MSI HD 7770 would reach 70c even at 60% fan speeds!

On the HD 7770 I would see temperatures as high as 72c.

It's a defective card or something. So I'm returning it.

But any theories on why the Gigabyte HD 7750 stays cooler?

 

[TenPc]

What is your total power output of your PSU?
The 7770 uses a more power than the 7750.
The PSU requirment for the 7750 is 400 watt but the 7770 is 500 watt, according to each manufacturer website.
http://www.gigabyte.com/products/product-page.aspx?pid=4131#sp
http://www.amd.com/us/products/desktop/graphics/7000/7770/Pages/radeon-7770.aspx#2
MSI site didn't actually state what power requirement so I checked the same model number with the AMD site
http://www.msi.com/product/vga/R7770-PMD1GD5.html#?div=Specification

It might just be a matter of upgrading to a better PSU, I would rather think that you'd need about 650 watt, to account for other hadware.

A Corsair cx430 which I'm told should be enough for an HD 7770 + Core i3 setup.

The Corsair CX430 v2 has only a total of 28.8 amps on the 12 volt rail (combined).
336 watts (28 amps) for +12v and 9.6 watts (0.8 amps) for the -12 volt rail

The average requirement for a current PC rig would be about 48 to 52 amps, on the combined 12 volt rail.

Everyone spouts good cheers for the CX430, it seems that their other hardware is at fault.

 

[mike2012]

Infact, I'm barely reaching 60c in Sonic Generations with the HD 7750, while the MSI R7770 would reach as high as 72c.

It's processing the same graphics, the difference? The Gigabyte HD 7750 has better cooling.

 

[bgunner]

you are comparing a GPU with higher clock and a bit more muscle to a weaker card. the 7770 will use more Electricity due to the needs of the higher functioning chip, higher clock rates theses two things create more heat. this is the reason for the higher temps. the card may in your eyes be doing the same amout of work but the 7770 is actually doing more due to its higher specs.

the specs for the 7750:
Up to 900MHz Engine Clock
Up to 2GB GDDR5 Memory
1125MHz Memory Clock (4.5 Gbps GDDR5)
72GB/s memory bandwidth (maximum)
819 GFLOPS Single Precision compute power
GCN Architecture
8 Compute Units (512 Stream Processors)
32 Texture Units
64 Z/Stencil ROP Units
16 Color ROP Units
Dual Asynchronous Compute Engines (ACE)

the specs for the 7770:

1000MHz Engine Clock
Up to 2GB GDDR5 Memory
1125MHz Memory Clock (4.5 Gbps GDDR5)
72GB/s memory bandwidth (maximum)
1.28 TFLOPS Single Precision compute power
GCN Architecture
10 Compute Units (640 Stream Processors)
40 Texture Units
64 Z/Stencil ROP Units
16 Color ROP Units
Dual Asynchronous Compute Engines (ACE)

as you can see the 7770 has 100MHz boost minimum to the clock speed and has 128 more stream units. So in fact the 7770 is actually doing more work in the same amount of time. this creates more heat. The higher the heat the more air flow is required to keep it cool. This explains the Higher fan RPM's. The only way you Could possibly compare these two cards for heat is have the same manufacture and the same heat sink/fan. They are 2 totally different cards with different specs the one with the higher spec will run hotter if the 2 cards used the same heat sink/fan setup. there is nothing you can do but get a better cooling solution.

they make a water cooler (closed loop) for that card I believe but I'm not sure if it would fit in your case. It would require a 120mm fan mount.

 

[mike2012]

you are comparing a GPU with higher clock and a bit more muscle to a weaker card. the 7770 will use more Electricity due to the needs of the higher functioning chip, higher clock rates theses two things create more heat. this is the reason for the higher temps. the card may in your eyes be doing the same amout of work but the 7770 is actually doing more due to its higher specs.

the specs for the 7750:
Up to 900MHz Engine Clock
Up to 2GB GDDR5 Memory
1125MHz Memory Clock (4.5 Gbps GDDR5)
72GB/s memory bandwidth (maximum)
819 GFLOPS Single Precision compute power
GCN Architecture
8 Compute Units (512 Stream Processors)
32 Texture Units
64 Z/Stencil ROP Units
16 Color ROP Units
Dual Asynchronous Compute Engines (ACE)

the specs for the 7770:

1000MHz Engine Clock
Up to 2GB GDDR5 Memory
1125MHz Memory Clock (4.5 Gbps GDDR5)
72GB/s memory bandwidth (maximum)
1.28 TFLOPS Single Precision compute power
GCN Architecture
10 Compute Units (640 Stream Processors)
40 Texture Units
64 Z/Stencil ROP Units
16 Color ROP Units
Dual Asynchronous Compute Engines (ACE)

as you can see the 7770 has 100MHz boost minimum to the clock speed and has 128 more stream units. So in fact the 7770 is actually doing more work in the same amount of time. this creates more heat. The higher the heat the more air flow is required to keep it cool. This explains the Higher fan RPM's. The only way you Could possibly compare these two cards for heat is have the same manufacture and the same heat sink/fan. They are 2 totally different cards with different specs the one with the higher spec will run hotter if the 2 cards used the same heat sink/fan setup. there is nothing you can do but get a better cooling solution.

they make a water cooler (closed loop) for that card I believe but I'm not sure if it would fit in your case. It would require a 120mm fan mount.

Yes, but that only explains the higher temperatures. Why are the fans so loud?

I've noticed if I put my Gigabyte HD 7750 to 60%, it's barely audible. But on the MSI R7770, at the same speed, the fans are extremely loud.

The MSI R7770 fan sounds like at 60% what the Gigabyte one sounds like at 100%.

 

[bgunner]

many things go into what creates the fan noise you hear.

1. fan blade style. the curve and shape of the blades.
2. RPM's. the faster the fan turns the louder it gets.
3. fan casing. what is physically holding the fan in place. Noise can be transferred to the mounting surface and a very very minor vibration can be exasperated by the material that the fan is touching.
4. what the fan is trying to push the air through, like a heat sink. the restriction of the air flow can make the noise louder or softer depending on the situation.
5. material that the fan is made of. different composites have different noise levels.
6. air flow. in general the more air the fan can push the louder it usually is.

The 2 fans you are trying to compare are "most likely" of different air flows. Now add a different cooler style, different blade design, a different mount and a different brand of fan all add up to the nosier fan.

Like i said you really can't compare the two and expect to have similar results because they are such different parts all together.

 

[TenPc]

The fans are loud because they use a lower voltage/amp requirement or it could be the fins are thin and flimnsy, and the gaps between each fin is too wide.