[SOLVED] 7F 0000000000000008, EXCEPTION_DOUBLE_FAULT crashes

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Apr 20, 2021
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Hi c: Recently I decided to get a new computer as my old one was quite out of date however this exception has been plaguing me ever since I got the computer around Christmas. I've tried countless solutions to try and alleviate the error. I've flashed the most recent version of the BIOS onto the motherboard, I've ran memtests, I've swapped out the ram with different ram and the issue persists. I've tried disabling XMP and keeping the ram at a lower rate. I've managed my temps while playing games in HW monitor, the CPU will stay at a average of about 45C~ and wont really vary aside from the occasional 1 second spikes to 70C~ . I've tried messing with the VCORE and I still get the crashes regardless. I don't think anything in particular really causes the crash to happen aside from the PC seeming to not like WoW in particular. The crash isn't exactly a BSOD but the monitors go black and the PC hangs and is unusable unless I restart the PC VIA the power button. I'm starting to believe that it might be a hardware issue but i'm hoping for the best. Any help is really appreciated c: Specs:



Intel® Core™ Processor i9-10900KF
ASUS PRIME Z490-V
1,000 Watts - Standard 80 Plus Gold Power Supply
GeForce RTX™ 3080 10GB
Cooler Master MASTERLIQUID ML240L V2 240mm

Microsoft ® Windows Debugger Version 10.0.21306.1007 AMD64
Copyright © Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Path validation summary *
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (20 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff80529800000 PsLoadedModuleList = 0xfffff8052a42a490
Debug session time: Wed Apr 7 20:20:48.150 2021 (UTC - 7:00)
System Uptime: 0 days 0:01:47.791
Loading Kernel Symbols
...............................................................
...Page 16977a not present in the dump file. Type ".hh dbgerr004" for details
.............................................................
................................................................
..........
Loading User Symbols
PEB is paged out (Peb.Ldr = 000000fa3b040018). Type ".hh dbgerr001" for details Loading unloaded module list ........... For analysis of this file, run !analyze -v nt!KeBugCheckEx: fffff80529bf5c50 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffb380cbce7d30=000000000000007f 3: kd> !analyze -v ******************************************************************************* [LIST] [*]* [*]Bugcheck Analysis * [*]* [/LIST] ******************************************************************************* UNEXPECTED_KERNEL_MODE_TRAP (7f) This means a trap occurred in kernel mode, and it's a trap of a kind that the kernel isn't allowed to have/catch (bound trap) or that is always instant death (double fault). The first number in the bugcheck params is the number of the trap (8 = double fault, etc) Consult an Intel x86 family manual to learn more about what these traps are. Here is a *portion* of those codes: If kv shows a taskGate use .tss on the part before the colon, then kv. Else if kv shows a trapframe use .trap on that value Else .trap on the appropriate frame will show where the trap was taken (on x86, this will be the ebp that goes with the procedure KiTrap) Endif kb will then show the corrected stack. Arguments: Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT Arg2: ffffb380cbce7e70 Arg3: ffffb380cbce1f70 Arg4: fffff80529c07b8f Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 1436 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 1462 Key : Analysis.Init.CPU.mSec Value: 296 Key : Analysis.Init.Elapsed.mSec Value: 38272 Key : Analysis.Memory.CommitPeak.Mb Value: 76 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1 BUGCHECK_CODE: 7f BUGCHECK_P1: 8 BUGCHECK_P2: ffffb380cbce7e70 BUGCHECK_P3: ffffb380cbce1f70 BUGCHECK_P4: fffff80529c07b8f TRAP_FRAME: ffffb380cbce22e0 -- (.trap 0xffffb380cbce22e0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=d06d8b4cffea024e rbx=0000000000000000 rcx=e9c933ffea0205e9 rdx=0000e5bbffea020e rsi=0000000000000000 rdi=0000000000000000 rip=023dc88bffbf31a4 rsp=450fc00000e5bbc9 rbp=02202444c7c68b48 r8=f883ffea0234e9c0 r9=0f00c7f741137530 r10=0002b9bb0a750000 r11=da8bffea011ce9c0 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=3 ov up ei ng zr ac po cy 0000:31a4 ?? ??? Resetting default scope BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 PROCESS_NAME: EpicGamesLauncher.exe BAD_STACK_POINTER: ffffb380cbce1f70 UNALIGNED_STACK_POINTER: 450fc00000e5bbc9 STACK_TEXT: ffffb380cbce7d28 fffff80529c07b69 : 000000000000007f 0000000000000008 ffffb380cbce7e70 ffffb380cbce1f70 : nt!KeBugCheckEx ffffb380cbce7d30 fffff80529c02983 : e8000000908d8d48 989d3948ff9f53d4 568d481774000000 908d8d4801b04128 : nt!KiBugCheckDispatch+0x69 ffffb380cbce7e70 fffff80529c07b8f : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiDoubleFaultAbort+0x2c3 ffffb380cbce1f70 fffff80529c039e0 : 8bffe9fa7fe9c000 680e058d4c402444 e94824548b48fffb b5e9c933ffe9faac : nt!KiExceptionDispatch+0xf ffffb380cbce2150 fffff80529c03a00 : 0000000000000002 fffff80529c07c04 0000000000000010 0000000000050086 : nt!KiGeneralProtectionFault+0x320 ffffb380cbce22e0 fffff80529c07c04 : e9c933ffea0205e9 0000e5bbffea020e f883ffea0234e9c0 0f00c7f741137530 : nt!KiPageFault ffffb380cbce2318 0000000000000000 : 0000000000000000 00000000cbce2500 0000000000000000 00000000`00000000 : nt!KiExceptionDispatch+0x84

SYMBOL_NAME: nt!KiDoubleFaultAbort+2c3

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 2c3

FAILURE_BUCKET_ID: 0x7f_8_STACKPTR_ERROR_nt!KiDoubleFaultAbort

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c5b9990d-856b-1bb5-7662-4621e5941c84}
 
Solution
Event id 1 is lower than i expected... most of the time event ID numbers are 4 digit numbers.

"The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Nvidia link

Have we tried reinstalling Nvidia drivers? https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
Apr 20, 2021
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Hi, I have an update, I ran those tools and everything was fine. I have an old PC lying around so I decided to put my 3080 into it and test andddd. I get crashes on the system that worked fine before but with the 3080 in it. So, unfortunately i'm now 99% sure it's a GPU issue. Cyberpower also still won't seem to respond to me so I seem fresh out of luck. I'm using a gigabyte OC version of the card, so I want to try to underclock the card from its OC'd state and see if that promotes more stability; alas it seems that the MSI afterburner page just doesn't work anymore and i'm not sure how to go about messing with GPU clock speeds outside of it. I suppose the worst case scenario has come true.
 
Apr 20, 2021
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Hi, I have an update, I ran those tools and everything was fine. I have an old PC lying around so I decided to put my 3080 into it and test andddd. I get crashes on the system that worked fine before but with the 3080 in it. So, unfortunately i'm now 99% sure it's a GPU issue. Cyberpower also still won't seem to respond to me so I seem fresh out of luck. I'm using a gigabyte OC version of the card, so I want to try to underclock the card from its OC'd state and see if that promotes more stability; alas it seems that the MSI afterburner page just doesn't work anymore and i'm not sure how to go about messing with GPU clock speeds outside of it. I suppose the worst case scenario has come true.
Also this crash seems to have actually created a minidump. If you want to take a look at it, i'm not exactly sure if there's anything I can do about it, but i'm pretty sure it's something to do with the card.
https://drive.google.com/file/d/16atj4EjAUZdaO-ovllh9iZQYvRaTp9aB/view?usp=sharing
 

gardenman

Splendid
Moderator
I ran the dump file through the debugger and got the following information: https://jsfiddle.net/0d7r1q8u/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:051221-281906-01.dmp (May 12 2021 - 18:14:57)
Bugcheck:VIDEO_TDR_ERROR (116)
Driver warnings:*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 33 Min(s), and 30 Sec(s)

Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 11 Master
Moderator
oh look, the 2% case, it actually tells us a driver name...

run ddu as suggested above. you have latest driver version now so try a slightly older driver version.

What PSU did you get to replace the standard 1000w you had before?
 
Apr 20, 2021
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oh look, the 2% case, it actually tells us a driver name...

run ddu as suggested above. you have latest driver version now so try a slightly older driver version.

What PSU did you get to replace the standard 1000w you had before?
I'll try and do the DDU here soon and report back with results, this could be the issue because the card in this system before was a 1080 and i replaced it with the 3080 so something could have went haywire there. Also, I replaces the 1000w with a Corsair RMX 850w, which I believe should be enough wattage for the system.
 

Colif

Win 11 Master
Moderator
Yeah, that PSU is good brand/model. Unlike the 1000w standard, it will provide 850 if needed, the other was less certain. You shouldn't need 850, thats just for the peak usage that might never happen. Nvidia aimed real high with their suggested PSU for their cards.

So the pc didn't even come with the 3080? I assumed it had.
 
Apr 20, 2021
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Yeah, that PSU is good brand/model. Unlike the 1000w standard, it will provide 850 if needed, the other was less certain. You shouldn't need 850, thats just for the peak usage that might never happen. Nvidia aimed real high with their suggested PSU for their cards.

So the pc didn't even come with the 3080? I assumed it had.
It did, so what happened here is that I had upgraded PCs to the one with the 3080 prebuilt. I'm currently using my old PC that had a 1080 ti and a i7 8700k in it. I had suspicions that the card might be at fault so I moved the 3080 to my old PC that had the 1080 in it and the crashes are still happening.
 
Apr 20, 2021
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It did, so what happened here is that I had upgraded PCs to the one with the 3080 prebuilt. I'm currently using my old PC that had a 1080 ti and a i7 8700k in it. I had suspicions that the card might be at fault so I moved the 3080 to my old PC that had the 1080 in it and the crashes are still happening.
I've since tried lowing some clock speeds of the card with Nvidia inspector because afterburner is not working on their website and I haven't had a crash yet. Although I have yet to try games that actually trigger the crashes. Some games I can play forever with no issues, for example Overwatch or even some VR Games. I theorize this is because these games are more CPU intensive causing for the GPU to not be worked until it decides to shut off, while games more GPU intensive such as Destiny 2 or Dying Light would cause the system to crash because it's using more GPU than CPU, But i'm not 100% sure on this.
 

Colif

Win 11 Master
Moderator
at least you have a spare. My last PC is still at base of my bed, but its GPU died 3 days before I got current one. It still works but gpu runs hot all the time. I hope not to need to use it again.

if it has problems in 2 different PC, its likely the GPU (but since you already replaced 2 parts without being sure, I would get a repair store to check it and make sure).
 
Apr 20, 2021
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at least you have a spare. My last PC is still at base of my bed, but its GPU died 3 days before I got current one. It still works but gpu runs hot all the time. I hope not to need to use it again.

if it has problems in 2 different PC, its likely the GPU (but since you already replaced 2 parts without being sure, I would get a repair store to check it and make sure).
Yeah, I think i'm going to mess around with some overclock settings within the GPU and see if I can get any luck with that, If not i'll probably bring it down to the store and see if they cant give me a for sure answer. If the 3080 is bad it's very unfortunate and i'll just have to wait until the cards don't cost a left arm. I did move the PSU along with the card into this PC, but at this point the card has been hooked up to 3 different PSU's so I doubt it's a PSU issue. I'll try my best to do everything I can within my control to get it working the best it can. I suppose i'll take this experience as a lesson to build my own stuff from now on so I have control of part replacement and correct assembly.
 
Apr 20, 2021
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can't you rma the gpu?
My issue is that I got the prebuilt from cyberpower and i've sent a few ticket requests and ive attempted to contact them but with no response, on top of that i'm not sure how they feel about RMA's after ive pretty much taken the original PC apart and replaced core parts. Maybe I can request a specific part RMA but i've had no luck contacting them yet.
 
Apr 20, 2021
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So you tried this?

https://www.cyberpowerpc.com/support/misc_replacement_request.aspx

They don't exist in my country so I haven't had much dealing with them.
Hi, sorry it's been a while. Thought i'd give an update. So I RMA'd the card to cyberpower after calling them. They got to it surprisingly quick and sent me back a new one in under a week. I hooked it up and low and behold; the crashes were still happening. I suppose I neglected the fact that when I moved the 3080 to the old PC that had been working, I also moved the brand new PSU that I had ordered (the 850 watt corsair one). So I thought to myself, there's no way it's the card considering that this is happening across 2 different cards. So I decided to hook up my old PC's 700 watt PSU that was working fine to this machine. Now the machine seems to be working fine, I've been using it with games that would "usually" crash the PC for about 2 days now with no issue. I'm not 100% sure this is a fix; it's very possible the machine will shut down randomly still, but things seem stable for now. I've also been unplugging my VR whenever it's not being used as to reduce any extra stress on the machine, i'm sure this is just placebo but it seems to be working fine. So if this was just a PSU issue the whole time, then in short. My 1000Watt PSU from cyberpower was bad, then I ordered another 850Watt corsair one that was also DOA. So I might have just been unlucky enough to get 2 bad PSU's and have been running myself crazy. Hopefully everything will stay working fine and I might try and reorder a new PSU after returning the 850 watt if everything keeps running smoothly.
 
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Apr 20, 2021
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No one expects (the Spanish inquisition! … oops) 2 bad PSU in a row.

Corsair normally make good PSU. I almost got one in current PC but I chose Seasonic as usual

Fingers crossed :)
Thought i'd give an update. I'm believe that my issue was just me being stupid in the fact that I was using 1 PCIE cable that was split to power the graphics card. Changing this to having 2 PCIE cables connected seems to have resolved the issue of it completely crashing the system, however. I'm now having a different, yet similar issue where randomly all of my screens go black, just the like crashes however. After about 5-10 seconds the monitors will come back on and I will have access to the PC again, however the main process that I was using seems to have crashed, be it whatever I was doing at the time.
 

Colif

Win 11 Master
Moderator
Yeah, your card wouldn't like split power like that, it works for a 2070 but not a 3080.

After about 5-10 seconds the monitors will come back on and I will have access to the PC again, however the main process that I was using seems to have crashed, be it whatever I was doing at the time.

Is there any errors showing in reliability History saying GPU driver stopped responding? as thats what it sounds like to me. What happens is the gpu driver will stop responding, and windows will try a few times and cause screen to go dark if it swaps to the basic display drivers instead as they can't run most resolutions asked of them.
 
Apr 20, 2021
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Yeah, your card wouldn't like split power like that, it works for a 2070 but not a 3080.



Is there any errors showing in reliability History saying GPU driver stopped responding? as thats what it sounds like to me. What happens is the gpu driver will stop responding, and windows will try a few times and cause screen to go dark if it swaps to the basic display drivers instead as they can't run most resolutions asked of them.
Yes, I believe it is giving a display driver error, it was giving some error along the line of 117 or something similar. I’m not home but I looked it up when I saw it and it was saying it was a nvidia driver error. I recently did a DDU reinstall of my drivers and it seems that the error is persisting.
 
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Apr 20, 2021
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Yes, I believe it is giving a display driver error, it was giving some error along the line of 117 or something similar. I’m not home but I looked it up when I saw it and it was saying it was a nvidia driver error. I recently did a DDU reinstall of my drivers and it seems that the error is persisting.
For more info, it display an event ID of 1 when it happens and the source is NVIDIA OpenGL Driver.
 
Apr 20, 2021
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For more info, it display an event ID of 1 when it happens and the source is NVIDIA OpenGL Driver.
Also im not sure if this will give you a hint as to what is going on, but my desktop very often will just go black and then back to normal again after a while and swap between the two. When it's happening I can drag my mouse and make squares of black or normal desktop backgrounds depending on what way it's going.
 

Colif

Win 11 Master
Moderator
Event id 1 is lower than i expected... most of the time event ID numbers are 4 digit numbers.

"The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Nvidia link

Have we tried reinstalling Nvidia drivers? https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
 
Solution
Apr 20, 2021
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Event id 1 is lower than i expected... most of the time event ID numbers are 4 digit numbers.


Nvidia link

Have we tried reinstalling Nvidia drivers? https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
Hi, I updated my BIOS and the issue has reduced in frequency, but is still happening. Yes, I have done a DDU install of new drivers and a month old driver to maybe see if the new one was not working correctly. I'm currently on a month old driver so i'm gonna try brand new drivers with the updated bios and see if I get some more stability.