Question A keyboard is not working on my system but works on other systems ?

[el3mentry]

Razer Huntsman [RZ03-0252] opto-mechanical keyboard. I have been using this keyboard for the past 4.5 years.

The keyboard is not getting detected on my PC but is getting detected on other systems which includes other laptops & desktops.

• Checked on both, a system with Razer driver ‘Synapse’ pre-installed & on multiple systems without any pre-installed drivers. Device was detected & worked normally in both cases.
• Tried plugging the keyboard in different USB ports on the motherboard & the front USB port - did not work in either case.
• The device is not working even in BIOS, which is before the OS is loaded, so that would mean that Windows is not causing the issue. Also tested in a secondary OS by installing Ubuntu, did not work even there.
• The keyboard is rated 5V-500mA. I have a Samsung portable SSD which is rated 5V-900mA. The SSD is working fine with the motherboard. So, it means that there shouldn’t be any issues with the power draw.
• Other keyboards - a basic membrane keyboard & a mechanical keyboard (borrowed from a friend) works fine on my PC.

I am unable to deduce the cause of this issue.

SPECS:

CPU: Ryzen 5 3600
CPU cooler: Cooler Master ML240L V2
Motherboard: Gigabyte B550M DS3H
RAM: G.Skill 8GB*2 [2400 Mhz]
SSD: Adata Spectrix 512GB NVMe
GPU: Zotac GTX 1660Ti
PSU: 550W Corsair PSU (brand new)
Chassis: Corsair 4000D Airflow
OS: Windows 11 latest
Monitor: ASUS 144hz
BIOS version: F15

 

[Lutfij]

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time?

Since the issue is only cropping up on your platform, chances are the chipset drivers might be at fault or the USB ports on your motherboard be on their way out. You might even just have a corrupt OS.

 

[el3mentry]

I have given all the specifications you have mentioned.

If you had read my post, you would see that I already tested a portable Samsung T5 SSD and another Mechanical keyboard which I borrowed, both of which worked completely fine. So, I don't think it is a USB port issue.

Do not know how it could be a corrupt OS issue. As I mentioned, I tested the keyboard in BIOS and it still wouldn't work, following which I also tested by installing Ubuntu, and it still did not work.

Chipset drivers are something that I can re-install and check as I haven't tried that yet.