Question a set (2x16gb) of new DDR4 ram. One isn't working

Aug 24, 2019
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Acer predator helios 300. Upgraded ram from 16 to 32gb. Bought a set of 2x16gb. Installed both and laptop won't pass boot. only black screen. Tried to install just one or each. One ram boot successfully. Removed the one that worked and tried the other. And it didn't boot. What can I do?
 

Lutfij

Titan
Moderator
Might want to make sure you're on the latest BIOS update for your laptop.

If one stick out of the two in that kit doesn't allow the system to boot then the issue is with the kit. You should try and contact the seller as well as the manufacturer and bring them up to speed with the matter. In the interim period, you will need to take the same kit and test it out on a donor laptop to rule out a (and be sure that it is indeed a)faulty kit.