Hello to the fine folks at Tom's Hardware,
Prelude
Long time reader, first time poster, I wish under better circumstances. My PC (pre-built, for gaming) started off marvelously having little to no issues whatsoever. After using it for the first three months that I had it, I started encountering a problem. The computer would freeze, and then crash. The manner in which it did these things was peculiar.
The problem first arose when I was playing a heavily modded version of Skyrim. 'No biggie' I thought. I uninstalled the game as I imagined that was the cause of the crash. Unfortunately, it happened again, immediately upon booting. This first occurrence of the problem was in early March. Moving forward, I tried to monitor my performance via task manager, as well as CPU usage/temp, GPU temp, and SSD usage. For most days, nothing. In fact, I am writing this on my PC right now with confidence it won't crash. Heck I played Bannerlord over last weekend for like a solid few hours and it ran great, no crashes whatsoever. That is why this problem angers me so, the crashes/freezes are so infrequent, that it can be days before they occur again, making them very difficult to fix or nail down.
While I strongly believe I have diagnosed the problem, I wanted to bounce it off you fine fellows to ensure I don't waste my money. Here are the deets:
Intel i7-9700KF 3.60GHz (6-core)
16.0 GB DDR4 XPG Ram
Windows 10 x64, up to date
ASUS ROG STIX STX2080 Super
ADATA Ultimate SU750 2.5" SATA III 3D TLC Internal Solid State Drive ASU750SS (I have another SSD but I haven't used it much, if at all)
The Problem (Probably)
Among my observations, I would frequently see the %Usage of my C: Drive hitting and staying at 100% leading up to a freeze. Funnily enough, when it would hit 100%, the task manager would freeze (I'm going to guess it's still at 100% during the freeze) but my mouse would still move. It remains frozen like this for some time before it inevitably results in a BSOD. The BSOD's tend to change, however. The myriad of errors I've received during the BSOD are CRITICAL_SERVICE_FAILED (0x0000005A ) and CRITICAL_PROCESS_DIED (0x000000EF ). I may have seen others, but these two are the ones most frequently seen. Studious as I try to be, I always login to Event Viewer and try and find the error, but I get very little information. The stop errors I see in System> windows are:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000154 (0xffff928388876000, 0xffff810f9da55f00, 0x0000000000000002, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: bb388f49-bb87-4a3d-a9e2-58220144e530.
This is always an Error message. But the Critical Stop Error is always Event ID 41. The following occurred not even an hour ago:
and
Event ID 41:
According to the internet, the issue lies with my SSD, primarily with it having difficulty with power. I have tried the following to remedy this:
Update all drivers
Clean Boot/system restore
Adjust power settings (Disable PCI management)
Uninstall most programs, the problem occurs regardless of what's running (if anything)
I Have NOT tried switching SSDs. I do not have a space copy of windows lying around, and I'm unsure if I can switch windows to my other drive. It is currently on my 1TB SSD, and my other one is 250GB.
I Have NOT tried using another SSD with a clean install for the same reason.
I have not tried using another Surge Protector (it has a 1850W limit, which I should be comfortably below.
Again, a reason I'm scratching my head at this is that this problem didn't exist at all during the first few months of my owning it.
Basically, I want to make sure it's the SSD before I drop a fat hundred or so on another. I know the build itself looks like I got cash to burn on this, but I'd like to save when I can. If you need/want for the info to help provide a second opinion.
Prelude
Long time reader, first time poster, I wish under better circumstances. My PC (pre-built, for gaming) started off marvelously having little to no issues whatsoever. After using it for the first three months that I had it, I started encountering a problem. The computer would freeze, and then crash. The manner in which it did these things was peculiar.
The problem first arose when I was playing a heavily modded version of Skyrim. 'No biggie' I thought. I uninstalled the game as I imagined that was the cause of the crash. Unfortunately, it happened again, immediately upon booting. This first occurrence of the problem was in early March. Moving forward, I tried to monitor my performance via task manager, as well as CPU usage/temp, GPU temp, and SSD usage. For most days, nothing. In fact, I am writing this on my PC right now with confidence it won't crash. Heck I played Bannerlord over last weekend for like a solid few hours and it ran great, no crashes whatsoever. That is why this problem angers me so, the crashes/freezes are so infrequent, that it can be days before they occur again, making them very difficult to fix or nail down.
While I strongly believe I have diagnosed the problem, I wanted to bounce it off you fine fellows to ensure I don't waste my money. Here are the deets:
Intel i7-9700KF 3.60GHz (6-core)
16.0 GB DDR4 XPG Ram
Windows 10 x64, up to date
ASUS ROG STIX STX2080 Super
ADATA Ultimate SU750 2.5" SATA III 3D TLC Internal Solid State Drive ASU750SS (I have another SSD but I haven't used it much, if at all)
The Problem (Probably)
Among my observations, I would frequently see the %Usage of my C: Drive hitting and staying at 100% leading up to a freeze. Funnily enough, when it would hit 100%, the task manager would freeze (I'm going to guess it's still at 100% during the freeze) but my mouse would still move. It remains frozen like this for some time before it inevitably results in a BSOD. The BSOD's tend to change, however. The myriad of errors I've received during the BSOD are CRITICAL_SERVICE_FAILED (0x0000005A ) and CRITICAL_PROCESS_DIED (0x000000EF ). I may have seen others, but these two are the ones most frequently seen. Studious as I try to be, I always login to Event Viewer and try and find the error, but I get very little information. The stop errors I see in System> windows are:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000154 (0xffff928388876000, 0xffff810f9da55f00, 0x0000000000000002, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: bb388f49-bb87-4a3d-a9e2-58220144e530.
This is always an Error message. But the Critical Stop Error is always Event ID 41. The following occurred not even an hour ago:
and
Event ID 41:
- | System |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
- | EventData |
BugcheckCode | 340 |
BugcheckParameter1 | 0xffff928388876000 |
BugcheckParameter2 | 0xffff810f9da55f00 |
BugcheckParameter3 | 0x2 |
BugcheckParameter4 | 0x0 |
SleepInProgress | 0 |
PowerButtonTimestamp | 0 |
BootAppStatus | 0 |
Checkpoint | 41 |
ConnectedStandbyInProgress | false |
SystemSleepTransitionsToOn | 1 |
CsEntryScenarioInstanceId | 0 |
BugcheckInfoFromEFI | false |
CheckpointStatus | 0 |
According to the internet, the issue lies with my SSD, primarily with it having difficulty with power. I have tried the following to remedy this:
Update all drivers
Clean Boot/system restore
Adjust power settings (Disable PCI management)
Uninstall most programs, the problem occurs regardless of what's running (if anything)
I Have NOT tried switching SSDs. I do not have a space copy of windows lying around, and I'm unsure if I can switch windows to my other drive. It is currently on my 1TB SSD, and my other one is 250GB.
I Have NOT tried using another SSD with a clean install for the same reason.
I have not tried using another Surge Protector (it has a 1850W limit, which I should be comfortably below.
Again, a reason I'm scratching my head at this is that this problem didn't exist at all during the first few months of my owning it.
Basically, I want to make sure it's the SSD before I drop a fat hundred or so on another. I know the build itself looks like I got cash to burn on this, but I'd like to save when I can. If you need/want for the info to help provide a second opinion.