Access PC soft file from computer boot

[abigailfflores]

Hi! Haven't used my PC for weeks now. They say it's computer boot that appears. It's a blue and white font and background. I have tried pressing F1-F12 but it did not work neither pressing escape or exit.


Thank you!

 

[WinOutreach2]

From the description you’ve provided it sounds as though you might be encountering a blue screen. If you are getting an error code on this screen, you can post it for others to help you determine the cause.

The general advice for BSOD is to update any drivers that have newer versions available from the manufacturer. If you aren’t able to get into the operating system, that won’t be possible. If aren’t even getting the prompt to select Windows 10 Technical Preview or a previous operating system, you may also have an error with the boot records for your system. You can attempt to boot to recovery media and run bootrec /fixboot to attempt to repair the boot configuration database (BCD).