Question Access Point randomly drops internet connection after connecting it to my switch ?

[MitchellChang]

Hey All,
I have a issue regarding my TP-Link EAP620HD upstairs access point. I have an oldish Netgear GS728TP switch but it was a freebie from work, and it works perfectly fine with all the devices around my home, none of my devices drop the internet at all, except when I have my upstairs access point connected to the switch every couple of minutes or so any device connected to the access point for example my iPhone drops connection to the internet but the phone still shows its connected to the access point.

I believe it could be something to do with the settings for the switch, as plugging the access point into the router directly, the internet connection on the access point doesn’t drop at all, It's been puzzling me for the past few days and I'm just wondering if I've missed out something whilst setting it up. I’ve set the IP to static for the access point, and put the switch into switch mode not routing.

 

[bill001g]

Does the AP have any kind of log. The switch should have a log does it show the port go down. From a quick look at the specs are you using a PoE+ port on your switch I am unsure if the AP needs PoE+ or just that it supports it.

 

[nigelivey]

Check any ECO (Green) settings on the switch, turn them off

 

[MitchellChang]

Does the AP have any kind of log. The switch should have a log does it show the port go down. From a quick look at the specs are you using a PoE+ port on your switch I am unsure if the AP needs PoE+ or just that it supports it.

I’ll have a look tonight thank you, and I’m pretty sure it’s on the PoE+ but I’ll double check

 

[MitchellChang]

Check any ECO (Green) settings on the switch, turn them off

Good thinking, I’ll check tonight, thanks!

 

[kanewolf]

I’ll have a look tonight thank you, and I’m pretty sure it’s on the PoE+ but I’ll double check

If you can plug it into the router, then you must have a POE injector, since very few routers have POE ports. Try it on the switch with the POE injector.

 

[MitchellChang]

If you can plug it into the router, then you must have a POE injector, since very few routers have POE ports. Try it on the switch with the POE injector.

The access point, comes with a power adapter so when I had it plugged into the router directly it was powered by the access point

 

[kanewolf]

The access point, comes with a power adapter so when I had it plugged into the router directly it was powered by the access point

Right. So you can eliminate the switch powering the AP, by connecting the AP, in the final location by powering the AP with the factory POE adapter, but connect the adapter to your switch rather than router. If you still have issues, then it could be a cable problem.