Accessing at&t modem

[astrohm93]

Hey guys need some help,

I have a Pace 5268AC modem with my at&t internet. I'm trying to access the modem through my browser to do port forwarding and just to be able to actually log into it. But when I put 192.168.1.254 it says this site cannot be reached. I've tried all the at&t troubleshooting but nothing. I can get into it on my phone but not my pc. (btw I've tried with a wireless and wired connection)

Anybody have ideas why? I know I can do everything on my phone but it would be a lot easier on my pc.

Thanks!

 

[thatmoney]

That is odd usually when you can get your phone to connect to the modem your computer works too. Have you tried using a different browser? Internet Explorer is apparently useful when connecting to old web pages.

 

[astrohm93]

Yea i've tried internet explorer, chrome, and microsoft edge. I get some sort of cannot display error

 

[thatmoney]

Interesting. Could you post a screenshot of the error? That might help us figure it out.

 

[astrohm93]

http://imageshack.com/a/img924/2968/3GiTCj.jpg here ya go!

 

[thatmoney]

Open up your command prompt and trying to ping the modem using the ping command.

 

[astrohm93]

everything came back fine with that..

 

[Solandri]

But when I put 192.168.1.254 it says this site cannot be reached.

Where did you get this IP address from? Routers and modem/routers are usually given the number x.x.x.1. So 192.168.1.1.

Open a command prompt. Type ipconfig and hit enter. Look for the IP address of the "Default Gateway". That's the IP address of your router.

 

[astrohm93]

Yea the IP address I mentioned above is both on my modem and under default gateway. I'm thinking it has something to do with a firewall. It still doesn't make sense though. With the firewall enabled it says this site can't be reached. When I disable all firewalls it says "your internet access is blocked"

 

[Solandri]

Check to see if your PC and/or the PC's browsers are configured with a proxy. When you use a proxy, web requests are sent to the proxy computer (sometimes on another network), which then forwards it to the web at large.

So if you're trying to access a local device (like 192.168.1.254) and your browser sends the request to a proxy, the proxy computer will try to access 192.168.1.254. If there is no such device on the proxy computer's network, then it will time out with a site not found error.

If you're using or have installed some sort of anonymizing software or a VPN, that may be the reason for the proxy. If you've never used those and as far as you know your PC's network connection is vanilla, then it can be a sign that you've been infected by malware. The proxy acts as a man-in-the-middle, bypassing any SSL encryption thus allowing the proxy computer to view all your passwords and sessions.

 

[astrohm93]

As far as I know I have never used a proxy. And I'm also pretty sure I don't have any malware as my pc build is fairly new and I've always had good internet security software installed