Question ACER Aspire E5-575 Hacked

zathazar

Commendable
Jan 5, 2019
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I'm trying to fix a an Acer Laptop (an ACER Aspire E5-575, Model No.: M16Q2) that got hacked a few months back.

Long story short, a co-worker fell prey to a Amazon scam and handed control of the device to the hacker.
Not sure exactly what he did, but I don't know if the hacker left something behind.

I've never had this problem before, but how do I do a factory reset (or whatever method) to ensure the laptop isn't still compromised?
 

USAFRet

Titan
Moderator
Mar 16, 2013
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Full wipe and reinstall. No need to do any 'delete' beforehand, that can happen during the install process.
 
Reactions: Mandark
Jan 16, 2021
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could replacing the HDD or SDD entirely with a fresh, new one and doing a reset on the MOBO alleviate this problem? I feel like if the virus is not coinciding with the storage and hasn't affected in of the primary functions of the board then I feel like this advice should be a 100% go. Try my advice now if you wish, Ive never had experience with this but from what you have said I feel like this is the most viable solution.
 

USAFRet

Titan
Moderator
Mar 16, 2013
137,235
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could replacing the HDD or SDD entirely with a fresh, new one and doing a reset on the MOBO alleviate this problem? I feel like if the virus is not coinciding with the storage and hasn't affected in of the primary functions of the board then I feel like this advice should be a 100% go. Try my advice now if you wish, Ive never had experience with this but from what you have said I feel like this is the most viable solution.
"doing a reset" = a full OS install.
No need for a whole new physical storage device.
 
Jan 16, 2021
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"doing a reset" = a full OS install.
No need for a whole new physical storage device.
Are you forgetting a hacker had full control of his computer INCLUDING his HDD? Who knows what type of corruption or things are missing from that HDD. It is in OPS best interest to junk the old HDD and preferably go with an SSD something much more faster
 

USAFRet

Titan
Moderator
Mar 16, 2013
137,235
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Are you forgetting a hacker had full control of his computer INCLUDING his HDD? Who knows what type of corruption or things are missing from that HDD. It is in OPS best interest to junk the old HDD and preferably go with an SSD something much more faster
No, I am not forgetting that.

Tell us what malware functionality will persist after deleting ALL partitions on it. Or diskpart and the clean command.
 

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