Acer laptop not printing wirelessly

[hamoody96]

Hello there. So I purchased an HP LaserJet Pro 200(M276nw) recently. It has wireless printing facility and I am able to print through the wireless feature using my phone and my HP Envy laptop.

However my dad uses an Acer laptop and he's unable to print through the wireless from his laptop. I checked everything, the printer is installed as it should be. I set the printer to default. When I click on the printer, the taskbar displays the following:
State: (displays a green check and a shared icon)
Manufacturer: HP
Model: HP Laserjet 200....
Status: 0 document(s) in queue

My dad's laptop runs Windows 8.1 and I tried rebooting the laptop, resetting the printer to factory defaults, installing the printer driver through the cable, deleting all copies of LaserJet 200 from the laptop and reinstalling it again, setting the printer to default and nothing works.

Can someone please help me out here?

 

[rgd1101]

So the doc doesn't go to the queue? printer spool service is running?

 

[hamoody96]

So the doc doesn't go to the queue? printer spool service is running?

No it doesn't go to the queue. I tried restarting the print spooler service but it won't budge. I even set the spooler to restart automatically after 1st, 2nd and subsequent failures.

 

[rgd1101]

so the spooler won't run?

 

[hamoody96]

so the spooler won't run?

It is actually running but for some reason the print queue is neither showing the document nor is it printing. Could it be a problem with the 2.4/5GHz thing with the router? I don't think so as other laptops on the network are printing fine. It's just this particular laptop

 

[rgd1101]

can the laptop print to any other printer?

 

[hamoody96]

can the laptop print to any other printer?

Yes it was printing perfectly(wirelessly) when I was using the older printer.

 

[rgd1101]

Sound like driver issue.
Did you try printing use the cable? usb?

 

[hamoody96]

Sound like driver issue.
Did you try printing use the cable? usb?

Its printing perfectly using the cable.

 

[rgd1101]

sound like driver issue. might have to contact hp support

 

[manyshadesofpurple]

I have an Acer laptop as well and noticed similar problems starting in April - also with an HP envy printer I purchased over a year ago. With work and school this complication was driving me crazy. I purchased a new printer (brother) over the weekend hoping that would be an easy fix after spending 10 + hours on it. Acer laptop is still having issues printing! Now it won't even connect to print to PDF. I am befuddled.