Acer laptop turns on but screen is black

[Enoxs]

Hello i got issue with my acer aspire e 15 laptop. Yesterday it work great but today when i turn on it display don't show anything ... led light is on , mouse work but display... do somebody can help me ? ;/

 

[Louise Porkolt]

hi there,

screen is black but mouse works ?
Could it be that the laptop screen is set as secondary screen ?
it means if you connect a 2nd screen on the laptop do you see your logon screen ?

try this first, we'll continue from there !
Cheers, Louise !

 

[Louise Porkolt]

Hi Enoxs,
Could you please be so kind to let us know if it's solved or not ?
thanx, Louise !